Managing for Success: Organizational Development

Hosted by Oglebay Resort
Wheeling, WV
February 15 - 20, 2021

Course Description

Managing for Success: Organizational Development prepares new leaders to meet the specific challenges of a leadership role within a zoo or aquarium and the duality of meeting both mission and bottom line. The course addresses ethical, animal welfare and collection issues as well as the planning techniques and strategies required to lead these unique organizations successfully.

Course Topics 

  • Personal Goal Setting
  • Concepts of Management
  • Concepts of Leadership
  • Team Building and Facilitation
  • Vision, Mission, Goals and Objectives
  • Strategic Planning
  • Collection Management
  • Design, Interpretation and Graphics
  • Crisis Management and Media Training
  • Media Training Workshop
  • Ethics
  • Legislation
  • Conflict Management
  • Animal Welfare

Andi Kornak, Deputy Executive Director/Director of Animal & Veterinary Programs - Celveland Metroparks Zoo
Hollie Colahan, Vice President for Animal Care, Denver Zoo
Chris Gentile, Director, Western North Carolina Nature Center
Craig Jacobs, Director of Human Resources, Omaha's Henry Doorly Zoo
Bill Street, Senior Vice President, Indianapolis Zoo
Jennifer Metzler-Fiorino, Education Curator, North Carolina Aquarium at Fort Fisher
Laura Martina, Chief People Officer, Fresno Chaffee Zoo
Steve Olson, Senior VP of Government Affairs, Association of Zoos and Aquariums 
Patty Peters, Vice President - Community Relations, Columbus Zoo and Aquarium 
Tony Vecchio, Executive Director, Jacksonville Zoo
Kris Vehrs, Executive Director, Association of Zoos and Aquariums
Carmen Wirtz, Senior VP of Human Resources, Columbus Zoo and Aquarium

Is This Course Right for You?

Supervisory-level employees and those who aspire to that level, up to and including middle managers; any level manager new to the industry. Sequential completion of Managing for Success: Career Development and Managing for Success: Organizational Development is recommended but not required. Class size is limited to 80 participants (two sections of 40 each) in each year.


Managing for Success: Career Development OR equivalent experience. Priority will be given to individuals associated with AZA-accredited institutions. If you are not employed by a zoo or aquarium, or if you have not taken the Career Development course, please submit a letter describing your intended benefit from taking this course for consideration on a case-by-case basis to for consideration.

Course Schedule  

First Day
 - Student registration
 - Opening evening ceremony
 - Courses meet for individual opening session/class

- Classes meet all day

Last Day
- Classes meet
- Closing Ceremony

Attendance for course participants is required for the duration of the course until the evening of the last day. As a result, individuals generally depart the following day. Attendees will receive a detailed schedule for their course after their registration is confirmed.  

Course Travel & Registration

Travel & Accommodations

Pittsburgh International Airport (PIT) is the closest airport. Airport Limousine Plus and First Class Limo provide a shuttle service between PIT and the hotel.

Course participants stay at Oglebay Resort & Conference Center in Wheeling, West Virginia and classes meet on-site. All lodging reservations are priced per person at a package rate. Your accommodations will include all: breakfast, lunches, dinners, and snacks throughout the entirety of your stay. 

General Package Pricing*:
~$1150 Standard Double Room Package (Shared Room)
~$1370 Standard Single Room Package
~$1200 Deluxe Double Room Package (Shared Room)
~$1500 Deluxe Single Room Package
~$1260 Premium Double Room Package (Shared Room)
~$1600 Premium Single Room Package
~$1150 Cottage Package (Shared Cottage - 6 person maximum)
*Package pricing rates are all-inclusive and per person. Prices are subject to change 

Please wait until you are admitted into the course before making your reservations. You will receive an email containing detailed information regarding your accommodations and transportation once you are admitted. 

Tuition & Expenses*

The AZA registration fee below only covers tuition for the course. Other expenses include hotel, travel, and meals which are included at a package rate with lodging accommodations. For more information about costs and logistics for courses hosted by Oglebay Resort in Wheeling, WV, visit our Wheeling Courses Travel Information page. Registration prices are subject to change. 
Scholarship funding for courses is available through a competitive process.

AZA scholarship applications are due by mid-July and are awarded by early September. 

AZA Accredited / Certified Institutions*
Early Bird Rate:
 Deadline 12 weeks prior to course start date
$950 with Individual AZA Membership 
$1150 without Individual AZA Membership

Regular Rate: Deadline 4 weeks prior to course start date
$1150 with Individual AZA Membership 
$1350 without Individual AZA Membership

Individual Membership must be Professional Affiliate or Professional Fellow to qualify. 

Non-AZA Institutions
Early Bird Rate:
 Deadline 12 weeks prior to course start date
$1150 with Professional Associate Membership

Regular Rate: Deadline 4 weeks prior to course start date
$1350 with Professional Associate Membership

Individual Membership Requirement
Staff from non-AZA accredited institutions must have an individual AZA membership to apply and register for an AZA course. 

Accepted forms of payment for registration are by: credit card, check or purchase order. 

For information regarding our code of conduct, registration, and refund policies, please visit our Professional Development Course Policies page.

*Prices are subject to change

Questions? For additional details please contact the AZA Professional Development Department.

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