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Philadelphia Zoo

Manager of Volunteer Programs

Who We Are:
Philadelphia Zoo works to fulfill our mission as an animal care organization, as a resource to schools and families, and as an ark and advocate for endangered animals around the world.
What makes the Zoo a unique place to work? Whether you are involved with caring for animals, educating our visitors or working in a behind-the-scenes position in administration, maintenance or garden services, all of our positions share our institutional mission, purpose, and core values.

Who We Are Looking For:
A  Manager of Volunteer Programs that will lead the development and refinement of Zoo volunteer programs that support the Zoo’s mission, purpose and core values.

What You Will Do:

  • Manage the design, development and implementation of a diverse volunteer program.
  • Recruit volunteers that reflect the diversity of our audiences and communities.
  • Responsible for the daily management of volunteer groups, including; performance evaluation and coaching, attendance tracking and adherence to Zoo policies and procedures.
  • Manage the Coordinator of Youth Programs.
  • Develops and maintain collegial, trusting working relationships with Zoo volunteer groups
  • Establishes and implements effective training mechanisms that ensure consistent and quality delivery of the mission-based interpretative and engagement experience in the Zoo. 
  • Establish and implement robust communication strategies.
  • Carry out appreciation and recognition programs for volunteers and plays a prominent public role at appreciation and recognition events.
  • Represents the Zoo’s volunteer program to external organizations.
What This Role Requires:
  • A Bachelor’s degree with 5 years of high volume volunteer programs.
  • Thorough understanding of Volunteer programs and general business principles.
  • Must strongly believe in and value the power and contributions of volunteers.
  • Ability to communicate effectively both orally and in writing
  • Ability to work a flexible schedule which will include weekends, evenings, & holidays.
  • Ability to work in a fast-paced environment, facilitating interaction between visitors and Zoo volunteers
What We Can Offer You:
  • Competitive Pay – We recognize talent and we pay to keep it
  • Medical, Dental, Vision –While you have our back on the grounds, we cover yours’ with health insurance
  • Annual Leave – We all need a break from time to time
  • 401K – There will come a time, when you are ready to retire
  • Family membership pass with complimentary tickets – (Warning: You will become a celebrity amongst your friends once they hear you work for America’s 1st Zoo)

How to Apply

Philadelphia Zoo
3400 W Girard Avenue Philadelphia
Philadelphia, PA 19104
Phone: 2152431100

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