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Supervisor: Director of Operations
FLSA Status: Exempt
POSITION PURPOSE: The Guest Services Manager is responsible for managing the visitor access/hospitality experience of the Museum and Aquarium. The Guest Services Manager is responsible for implementing policies and procedures that promote a positive visitor experiences from the start of the guest experience to when guests depart the Wonders of Wildlife including parking, greeting, ticketing, scanning, way finding, scooter/strollers, lockers, information desk and docents that provide guest engagement at various exhibits throughout the Wonders of Wildlife. Also responsible for coordinating with the Museum and Aquarium Food & Beverage, Merchandise and Photo Upsell partners to ensure that all areas are working cooperatively to provide an excellent guest experience.
Knowledge – Requires excellent communication skills, in addition to professional telephone skills. Knowledge of ticketing POS systems essential with Blackbaud ALTRU preferred. Knowledge of basic computer programs and applications is essential. High school diploma or GED required; a bachelor’s degree in a business or hospitality-related field preferred. 5 years of experience working in the tourism, hospitality, retail or customer service field required.
Mental – Requires a high degree of concentration and attention to detail. Requires the ability to professionally and persuasively address multiple audiences.
Physical – Requires walking/standing; lifting, stooping, forward bending, crouching and sitting. Requires weekends and Holidays.
Environmental – Requires capability of performing essential job functions in both an office environment and a retail environment with climate control and good lighting.
Manual Dexterity – Requires ability to operate telephones, cash registers, computer keyboards and other general office equipment.
Audible – Requires the ability to communicate verbally with customer and co-workers in person and via the telephone.
Visual – Requires the ability to operate equipment including computers, and to read written, complex instructions and other documentation.
Web address for downloading application: www.wondersofwildlife.org (employment page)
Please provide salary requirements with resume’ submission
Wonders of Wildlife
Attn: Kim Sanker – HR Dept.
500 W. Sunshine
Springfield, MO 65807
Wonders of WildlifeSpringfield, MO
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