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This position plans, executes, and evaluates the work of the guest relations team members to ensure delivery of high quality products and customer service that enhances the guest’s visits, and supports the Philadelphia Zoo’s mission. Serves as a dynamic leader and directly supervises up to 2 supervisor and 40 seasonal staff. Reports to Director, Guest Relations.
• Bachelor’s degree required. Minimum of five years’ work related experience and at least three -year supervisory experience, preferably at an attraction venue.
•Demonstrated strong customer service, and experience developing and implementing visitor friendly systems and procedures.
•Position requires experience working in high-volume guest areas, preferably at a recreation or tourist destination.
•Demonstrated strong management skills and experience with skilled, unskilled, and semi-skilled temporary workforce.
•Demonstrated strong customer service, and experience developing and implementing guest centric systems and procedures.
•Demonstrated knowledge of internal control systems for revenue and tickets. Proficiency in the use of Microsoft Office is required.
•Experience establishing and maintaining productive relationships with subordinates, peers, superiors, guests and vendors.
•Able to work a flexible schedule, which will include weekends and holidays.
•Occasional evenings and early mornings.
Philadelphia Zoo3400 W Girard AvePhiladelphia, PA 19104Phone: 215-243-1100
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