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Supervises and coordinates activities of Visitor Services volunteers and staff, including the Interpretation Attendant. Responsible for the recruitment for all Butterfly House volunteers and interns. Responds to the needs of visitors and ensures a positive visitor experience. Supports the coordination and facilitation of Butterfly House birthday parties. Responsible for the opening and closing duties, of the Butterfly House, and supports other Butterfly House programs and events. Responsible for producing and presenting informational and educational programs for various audiences, as needed. Supports public and private events, including assisting with the sound system for wedding ceremonies.
Essential Duties and Responsibilities:
Supervisory Responsibilities: Supervises the Interpretation Attendant; coordinates more than 160 regular volunteers and an additional 300 special event volunteers.
Minimum of (1) year prior guest/customer service experience required: assisting the public cooperatively and courteously required.
Minimum of (1) year volunteer coordination experience.
Experience working with children and adults.
Ability to provide guest service within a fast-paced mission based public attraction; strong focus on execution and sense of urgency required.
Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner.
Demonstrated ability to work effectively in a fast-paced, high volume, retail environment.
Demonstrates highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures and systems.
Participates as an active member of the Missouri Botanical Garden Safety Committee.
Maintains all of the Butterfly House First Aid kits and equipment.
Must be punctual, dependable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision.
Scheduling flexibility that allows working weekends, some evenings and holidays is required.
Use of personal vehicle required to travel and purchase supplies.
Exceptional, organizational, time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner.
Adherence to all health and safety guidelines.
The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.
Sophia M. Sachs Butterfly House (Division of the Missouri Botanical Garden)15193 Olive BlvdChesterfield, MO 63017
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