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Museum of Science

Lead Visitor Services Representative

Lead Visitor Services Representative

Museum of Science, Boston

www.mos.org


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


SUMMARY STATEMENT:

The Lead Visitor Services Representative plays a leadership role for the Visitor Services department helping to ensure that guests have the best possible experience at the Museum of Science! Functioning as a member of the Museum's sales and guest service force, the Lead VSR sells tickets and memberships and proactively makes suggestions to guests at point of purchase to match guest interests to Museum offerings and meet sales goals. In addition, the Lead VSR conducts school group check in, operates the Thrill Ride 360 simulators, 4-D Theater, coat room, and Omni Theater front-of-house, and controls access to venues including Exhibit Halls, Discovery Center, Butterfly Garden, 4-D Theater, and Omni Theater. As a leader in the department, the Lead assists the departmental management team with duties such as break schedules, cash outs and other revenue controls, sales coaching and training, troubleshooting, and advanced customer service support, and maintains a high degree of proficiency in systems, equipment, and business practices in order to support the Visitor Services team.


RESPONSIBILITIES:

  • 20,000 - 50,000 guests per week depending on the season.
  • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
  • 1,000 – 3,000 school children per day during the school year.
  • Up to 500 transactions per cashier, per day.
  • Coordinate break schedule and rotation assignments for up to 15 to 30 Visitor Service staff.
  • This is a uniformed position.
  • Additional shifts and/or extended hours may be required to accommodate peak periods such as school vacation weeks and summer hours.


WORK SCHEDULE:

This position is full-time, 37 hours/week, with the following schedule:

  • Wednesday, 8:45am - 5:30pm
  • Thursday, 8:45am - 5:30pm
  • Friday, 3:30pm - 10:00pm
  • Saturday, 1:15pm - 9:45pm
  • Sunday, 10:30am - 5:30pm


REPORTS TO:

Director, Visitor Services


MINIMUM QUALIFICATIONS:

  • Post HS course work, technical degree, associate's degree or business certificate preferred.
  • Three (3) years or more of customer service experience.
  • Demonstrated customer service and communication skills.
  • Ability to match guest interest to Museum offerings and effectively up-sell additional offerings to meet sales goals.
  • Demonstrated attention to detail.
  • Ability to address guests in a professional manner.
  • Ability to juggle many tasks calmly and efficiently in a fast paced setting.
  • Ability to work independently.
  • Math skills sufficient to collect payment and make accurate change on transactions, compare costs of guest purchase options, keep accurate capacity counts, and conduct customer service on complex transactions, and accurately complete and troubleshoot on cash outs.


STARTING SALARY:

Non-Exempt (hourly), $15.00/hr, including sales commission opportunities.


BENEFITS:

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!


The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.

How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/539185-29457

Museum of Science
Boston
Boston, MA 02114

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