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Tulsa Zoo Management, Inc

Volunteer Manager

Position Summary:

The Volunteer Manager designs, organizes, implements, supervises, and evaluates the volunteer recruitment, fulfillment and training programs for the Tulsa Zoo. As part of the Education Department, the Volunteer Manager reports to the Curator of Education and collaborates with other team members to create, design and implement volunteer programs and activities.

Essential Duties and Responsibilities:

Other duties may be assigned in keeping with the mission of Tulsa Zoo Management, Inc. (TZMI)

  • Manages the recruitment, training, supervision, recognition, placement and evaluation of all volunteers.
  • Develops and updates volunteer job descriptions, volunteer manuals, training materials, policies and procedures, and other support materials as needed
  • Evaluates existing volunteer programs annually and makes changes and/or updates to the programs as needed to maximize their effectiveness for TZMI.
  • Works closely with all departments requesting volunteers to create the optimal strategy for ensuring that the needs of the department and the needs of the volunteers are both met.
  • Collaborates with other institutional managers to develop and implement department-specific volunteer programs that will enhance the goals of their departments in relation to the strategic plan of TZMI and within the guidelines of the volunteer policies.Ensures that all volunteer programs are accomplished per standards.
  • Creates and oversees all aspects of a professional internship program.
  • Acts as a resource for all staff working with volunteers, including mediating staff/volunteer relations and implementing organizational and departmental policies. Serves as an advocate for volunteer resources within the organization as well as within the community.Regularly provide training to employees on how to effectively work with volunteers.
  • Adjusts work schedule as needed to accommodate any volunteer programming times that are outside the typical assigned work schedule.
  • Stays current with information and skills pertaining to volunteer management, the environment, animals, and any other field pertinent to this position.

Supervisory Responsibilities:                                        

Supervises all volunteers for TZMI in accordance with TZMI’s policies and applicable laws. May provide supervision for Education Specialists as needed.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree from college or university
  • Three to five years related experience and/or training; or equivalent
  • Minimum of one year supervisory experience
  • Equivalent combination of education and experience is acceptable
  • Experience managing a volunteer program desired

Other Skills, Abilities, or Qualifications

  • Ability to work with both adult and teen volunteers in a professional and motivational manner
  • Must possess organizational skills including the ability to prioritize and manage multiple simultaneous projects
  • Ability to work a flexible schedule including evenings, weekends and holidays        
  • Must have a valid OK drivers’ license and be insurable by the insurance carrier
  • Working knowledge of the natural world preferred
  • Research skills preferred
  • Ability to communicate clearly and concisely, both orally and in writing
  • Proficient in public speaking and creative thinking
  • Capable of self-motivating and working without direct supervision

To apply, visit the posting on our website at Volunteer Manager to fill out a short application and submit your resume and cover letter by 3/25/17. No phone calls please.  EOE

How to Apply

Click link in job description above

Tulsa Zoo Management, Inc
6421 E 36th Street North
Tulsa, OK 74115

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