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Tulsa Zoo

Education Manager - Visitor Programs


The Education Manager - Visitor Programs supports the TZMI Education Department through all aspects of education programming for general zoo visitors, including the Nature Exchange, Nature Experience (Nature Play Area), animal chats, educational portions of events, zoo staff and docent/visitor programming and other on-grounds interpretive education programs. This position is also responsible for ensuring the health and well-being of the education ambassador animal collection and managing the education non-living collections. 

Essential Duties and Responsibilities:

  • Researches, designs, develops, coordinates, implements, and evaluates all visitor education programs at the Tulsa Zoo.
  • Manages visitor programs including the Nature Exchange, Nature Experience (Nature Play Area), animal chats, zoo staff and docent/ visitor programming, etc. from inception through completion. Develops high-quality programs that further the zoo’s mission and vision to be the leading wildlife education resource in Oklahoma.
  • Manages all aspects of the Tulsa Zoo Nature Exchange and Nature Experience programs including budgeting, program development, facility management, and staff supervision.
  • Manages all aspects of the Zoo Teen program, including the structure, recruitment, supervision, and training.
  • Recommends changes or upgrades to Visitor Education programs, materials, operations and facility design to maximize educational utilization.
  • Supervises all aspects of the Education Department’s ambassador animal collection, including the day-to-day care, animal handling protocols, tractability training, and supervision of the staff and volunteers involved in animal care.
  • Handles animals in the education ambassador animal collection in both public and non-public situations.
  • Provides day-to-day supervision of docents and training for docents as needed.
  • Manages all aspects of the Education Department’s non-living resources, including budgeting, collection planning and care, and staff supervision.
  • Provides excellent customer service to program participants and zoo guests.
  • Hires, trains and supervises all full-time, part-time, and seasonal staff assigned to the Interpretive Programs Division. 
  • Works closely with the Marketing and Community Relations Department to develop promotional strategies and collateral materials for programs.
  • Works with other TZMI departments on their staff’s interpretive education programming including planning, training, and evaluating.
  • Collaborates with other TZMI departments to create educational event programming.
  • Interacts with and supports the other two divisions within the Education Department.
  • Assists with the development of the Education Department budget. Monitors metrics to ensure the Interpretive Programs Division meets budget expectations.
  • Adjusts work schedule as needed to accommodate any programming times that are outside the typical assigned work schedule.
  • Stays current with information and skills pertaining to education, the environment, animals, and any other field pertinent to this position.
  • Develops and maintains professional relationships with personnel from outside organizations and facilities.
  • Directly supervises one full-time employee and multiple part-time and seasonal employees.  Reports to the Curator of Education.

Skills and Qualifications:

  • Bachelor’s degree from college or university in environmental education or related field required
  • Three to five years related experience and/or training
  • Minimum of one year supervisory experience
  • Experience in interpretive education, including curriculum development and implementation
  • Familiarity with a variety of teaching methods and knowledge of age-appropriate cognitive and physical abilities
  • Experience working with small invertebrates, amphibians, reptiles, birds, and mammals in public and non-public situations
  • Research skills are required
  • Ability to work a flexible schedule including evenings, weekends and holidays
  • Working knowledge of the natural world
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to work with both adult and teen volunteers
  • Proficient in public speaking and creative thinking
  • Capable of self-motivating and working without direct supervision

To apply, visit the posting on our website at Education Manager - Visitor Programs to fill out a brief application and submit your resume and cover letter by 3/17/17.  No phone calls please.

How to Apply

Visit the website using the link above

Tulsa Zoo
6421 E 36th Street N
Tulsa, OK 74115

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