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Lincoln Park Zoo

Director of Membership

GENERAL SUMMARY

Work closely with the Senior Director of Annual Giving and other Development staff members to develop and implement effective, efficient and creative tactics for member and donor acquisition, retention and long-term program strategy.  Manage day-to-day revenue generation activities, including seasonal on-grounds sales force to achieve Membership revenue goals.

ESSENTIAL JOB FUNCTIONS

  • Responsible for direct mail efforts, including copy development, list selection and segmentation, coordinating with mail house for processing and campaign analysis.  In some cases, campaigns may utilize an outside consultant.
  • Responsible for implementation of other membership acquisition, retention and upgrade programs, through monthly renewals, on-site sales, e-mail solicitations and lapsed member appeals.
  • Responsible for creation and implementation of Membership program components, including any adjustments to pricing, benefits and long-term program strategy.
  • Oversee development and implementation of ADOPT an Animal and Wish List programs, including pricing, marketing and long term strategy.
  • Responsible for annual Membership revenue goals, including Membership, ADOPT an Animal and Wish List.
  • Responsible for development and production of quantitative management and analytical reports.
  • Responsible for creation and implementation of weekly and monthly membership communications.
  • Manage Senior Membership Services Coordinator, Membership Sales Supervisor, and Annual Giving Coordinator.
  • Oversee development of on-grounds sales kiosk staffing plan, working with Membership Sales Supervisor to develop team goals and incentives.
  • Oversee membership and ADOPT an Animal fulfillment, including acknowledgements, materials and premiums.
  • Work with Lincoln Park Zoo’s Communications team to ensure Membership’s web presence and online revenue programs are consistent, robust and addressing an expanding audience.
  • Responsible for the coordination and management of special membership events and activities.
  • Execute Raiser’s Edge queries, exports, reporting functions and analysis thereof to support Membership efforts.
  • Assist Senior Director of Annual Giving to prepare Membership revenue and expense budget as well as end-of-year forecasting.

KNOWLEDGE, SKILLS & ABILITIES 

  • Direct mail program experience required, including copy development, segmentation and analysis.
  • Very strong analytical skills, project management and revenue planning skills required.
  • Very strong proficiency with Raiser’s Edge software and all aspects of the Microsoft Office Suite, especially word processing, spreadsheet and database software.  
  • Excellent oral and written communication skills, with experience preparing business correspondence.
  • Ability to quickly organize and complete tasks to ensure timely completion of all projects.  Multitasking skills critical.
  • Strong attention to detail.
  • Outgoing personality and customer service orientation.
  • Bi or multi-lingual a plus.

EDUCATION REQUIREMENTS

Bachelor’s Degree required.

EXPERIENCE REQUIREMENTS

Minimum three to four years related experience in membership, fundraising or sales. Supervisory experience strongly preferred.

ADDITIONAL RESPONSIBILITIES

  • Work Membership and Development department special events and activities as required.  Events normally take place during evening or weekend hours.
  • Serve as a liaison between Membership and other zoo departments as needed.
  • Some physical labor required for transporting items on-grounds.

How to Apply

Please apply online at: www.lpzoo.org/careers. Please put job name in subject line of email.

Lincoln Park Zoo
2001 N Clark St
Chicago, IL 60614

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