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Roger Williams Park Zoo

WILD Bunch Lead

Roger William’s Park Zoo is currently recruiting for a full-time, seasonal, Wild Bunch Lead. Wild Bunch Leads oversee the guest experience at key exhibits in the Zoo including regular interaction with guests, monitoring of animal contact opportunities, queue control, exhibit interpretation, and supervision of premium animal encounters. All Wild Bunch Staff are seasonal employees whose primary focus is customer service and interpretation in order to create the best possible guest experience, through amazing  profound experiences which will further the Zoo’s conservation mission. They also assist the Manager of Interpretation and Graphics and the Interpretive Specialist with oversight and support of the Wild Bunch Exhibit Staff and Performers.

 

 

RESPONSIBILITIES:

  • Open, close, and staff the Contact Yard, supervising visitors throughout the day in order maintain guest and animal safety.
  • Acquaint guests for the Contact Yard experience and maintain proper crowd levels by regulating flow of guests.
  • Supervise Jr. Docents staffing the Contact Yard to ensure protocols are being followed and act as their primary contact if issues arise
  • Engage and education visitors in the Contact Yard through interpretation.
  • Ensure the safety of all visitors and animals by adhering to and enforcing established protocols.
  • Open and close “Our Big Backyard”.
  • Coordinate safety in the space by ensuring proper guest usage of the space, loose materials and exhibit components according to the direction of the Program Manager and the “Our Big Backyard Risk Management” policies.
  • Manage and assess risk by maintaining a physical presence in water play area to ensure safety during shift periods.
  • Actively manage the space on high attendance days including, addressing school/camp groups at space entrance, re-arranging strollers, encouraging movement of people into other spaces, and maintaining an elevated level of alertness for emergencies.
  • Operate the Nature Swap, including its computer system.
  • Manage loose materials and “acceptable messes” in the play space.
  • Ensure the safety of all visitors by adhering to and enforcing established protocols.
  • Work cooperatively with play partner volunteers to support the mission of the big backyard.
  • Prepare for, open, close, and staff the Giraffe Feeding, supervising visitors throughout the feed in order to maintain guest and animal safety. Note: Not all Wild Bunch Exhibit Staff will be trained to run Giraffe Feedings.
  • Acquaint guests with Giraffe Feedings and set expectations accordingly.
  • Maintain proper crowd levels in the Feeding Station by regulating flow of guests.
  • Ensure the Admissions Staff Member in the booth knows the procedures for selling tickets each day.
  • Engage and education visitors at the Giraffe Feeding through interpretation.
  • Ensure the safety of all visitors and animals by adhering to and enforcing established protocols.
  • Sign in seal feed participants and register additional participants as appropriate.
  • Acquaint guests with the Seal Feeding procedures, outline the guest experience, and ensure the participants are ready by 2pm. Note: Not all Wild Bunch Exhibit Staff will run Seal Feedings.
  • Supervising participants during the experience in order to maintain guest safety.
  • Enhance the Seal Feeding experience through interpretation.
  • Ensure the safety of all visitors and animals by adhering to and enforcing established protocols.
  • Communicate any issues with appropriate staff in a timely manner.
  • Maintain on-stage enthusiasm whenever in uniform on Zoo grounds.

ADDITIONAL REQUIREMENTS:

  • Must provide proof of a negative TB test prior to the start of employment
  • Must be available to work weekdays, weekends, holidays and occasional evenings
  • Ability to work outdoors under various weather conditions
  • Successful completion of a background check
  • Valid state driver’s license
  • Occasionally lift and/or move up to 30 pounds.

Experience Required

High School diploma or equivalent, plus a minimum of one year of experience working with all age groups; or equivalent combination of education and experience. Previous improv experience and background knowledge in basic biology or animal sciences is preferred. Must also possess: • superior customer service skills • ability to work with individuals, small groups, and crowds and be flexible and adaptable • a dynamic and enthusiastic personality • ability to work independently and collaboratively • excellent public speaking skills • an appreciation for informal, lifelong learning in agreement with RWPZ’s mission and commitment to education and conservation

How to Apply

Interested candidates are encouraged to send a cover letter and resume to: Roger Williams Park Zoo ATTN: WILD BUNCH LEAD 1000 Elmwood Ave Providence, RI 02907 -or- employment@rwpzoo.org

Roger Williams Park Zoo
1000 Elmwood Ave
Providence, RI 02907
Phone: 401-785-3510
Fax: 401-941-1325

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