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Roger Williams Park Zoo

WILD Bunch Exhibit Staff

Roger William’s Park Zoo is currently recruiting for a part-time, seasonal Wild Bunch Exhibit Staff.  Our Wild Bunch Staff are responsible for overseeing the guest experience at key exhibits in the Zoo including regular interaction with guests, monitoring of animal contact opportunities, queue control, exhibit interpretation, and supervision of premium animal encounters. All Wild Bunch Staff are seasonal employees whose primary focus is customer service and interpretation in order to create the best possible guest experience, through amazing  profound experiences which will further the Zoo’s conservation mission.

 

RESPONSIBILITIES:

  • Acquaint guests with the Contact Yard and maintain proper crowd levels by regulating flow of guests.
  • Open, close, and staff the Contact Yard, supervising visitors throughout the day in order to maintain guest and animal safety.
  • Supervise Jr. Docents staffing the Contact Yard to ensure protocols are being followed and act as their primary contact if issues arise.
  • Engage and education visitors in the Contact Yard through interpretation.
  • Ensure the safety of all visitors and animals by adhering to and enforcing established protocols.
  • Open and close “Our Big Backyard”.
  • Coordinate safety in the space by ensuring proper guest usage of the space, loose materials and exhibit components according to the direction of the Program Manager and the “Our Big Backyard Risk Management” policies.
  • Manage and assess risk by maintaining a physical presence in water play area to ensure safety during shift periods.
  • Actively manage the space on high attendance days including, addressing school/camp groups at space entrance, re-arranging strollers, encouraging movement of people into other spaces, and maintaining an elevated level of alertness for emergencies.
  • Operate the Nature Swap, including its computer system.
  • Manage loose materials and “acceptable messes” in the play space.
  • Ensure the safety of all visitors by adhering to and enforcing established protocols.
  • Work cooperatively with play partner volunteers to support the mission of the big backyard.
  • Prepare for, open, close, and staff the Giraffe Feeding, supervising visitors throughout the feed in order to maintain guest and animal safety.
  • Acquaint guests with Giraffe Feedings and set expectations accordingly.
  • Maintain proper crowd levels in the Feeding Station by regulating flow of guests.
  • Ensure the Admissions Staff Member in the booth knows the procedures for selling tickets each day.
  • Engage and education visitors at the Giraffe Feeding through interpretation.
  • Ensure the safety of all visitors and animals by adhering to and enforcing established protocols.
  • Sign in participants and register additional participants as appropriate.
  • Acquaint guests with the Seal Feeding procedures, outline the guest experience, and ensure the participants are ready by 2pm.
  • Supervising participants during the experience in order to maintain guest safety.
  • Enhance the Seal Feeding experience through interpretation.
  • Ensure the safety of all visitors and animals by adhering to and enforcing established protocols.
  • Communicate any issues with appropriate staff in a timely manner.
  • Maintain on-stage enthusiasm whenever in uniform on Zoo grounds.

Experience Required

High School diploma or equivalent, plus a minimum of one year of experience working with all age groups; or equivalent combination of education and experience. Previous customer service experience and excellent public speaking skills are required. Desire to work with children of all ages and abilities, possession of positive attitude and a dynamic and energetic personality are also required. Background knowledge in basic biology or animal sciences and informal or early childhood education is preferred. Must possess superior customer service skills and be comfortable working with individuals, small groups, and large crowds.

Further Comments

ADDITIONAL REQUIREMENTS: •Must provide proof of a negative TB test prior to the start of employment •Must be available to work weekdays, weekends, holidays and occasional evenings •Ability to actively work outdoors under various weather conditions •Ability to lift and carry up to 30 pounds for short distances •Successful completion of a background check. •Occasionally lift and/or move up to 30 pounds.

How to Apply

Interested candidates are encouraged to send a cover letter, resume and salary requirements to: Roger Williams Park Zoo ATTN: Wild Bunch Exhibit Staff 1000 Elmwood Ave Providence, RI 02907 -or- employment@rwpzoo.org

Roger Williams Park Zoo
1000 Elmwood Ave
Providence, RI 02907
Phone: 401-785-3510
Fax: 401-941-1325

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