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The Maryland Zoo

The Maryland Zoo

Visitor Services Internship

The Maryland Zoo in Baltimore is seeking applicants who desire a career in hospitality management and wish to gain hands-on experience in a zoological setting.  This internship is designed to provide students with a well-rounded experience in providing the positive, informative human interactions that enhance every guest’s experience.   Interns will be on hand to greet and assist our many guests from entrée at the Main Gate to riding the shuttle into the heart of the zoo.

Duties:

  • Facilitate the daily operation of the Visitor Services area to include opening and closing of appropriate locations, problem-solving, training, and securing of funds;
  • Guest resolution;
  • Managing daily guest operations;
    • Admissions (cash in & cash out procedures)
    • Rides & attractions
    • Transportation
    • Custodial services
    • Customer services
  • Interact with guests in a friendly, professional, and informed manner;
  • Work with the Visitor Services Managers and Supervisor to continually update and plan operational strategy to maximize contribution and level of service;
  • Maintain exceptional standards of customer service, cleanliness and physical appearance of all locations;
  • Provide guest controls; and
  • Employee management.

Experience Required

Requirements: • Internship must be completed for a college credit; • Must be able to work with individuals from a wide variety of age groups and ethnic, cultural and economic backgrounds; • Must be able to commit to a consistent schedule of 3-5 days a week, scheduled Sunday through Saturday, Zoo open to Zoo closing; • Must have valid photo identification; • Must have a flexible availability; • Must have excellent communication skills; • Willing to learn more about Maryland Zoo amenities, layout and operations; • Must be able to walk large areas of the Zoo as needed; • Must be able to stand on hard surfaces for long periods of time; and • Must be able to work outdoors in all seasons and weather conditions.

How to Apply

To apply, internship candidates must complete the online Volunteer Application available online at: http://www.marylandzoo.org/support-the-zoo/volunteer/college-internships/ and submit the following: • Resume • School transcript, official or unofficial, and copies are accepted • Cover letter explaining the applicant’s: o Goals and how this internship will help achieve those goals; o Relevant skills, activities, experience and/or classes; o School requirements for internship credit (if applicable); o Start and end dates, and days of availability. Application materials may be mailed, emailed or faxed to the Volunteer Department: The Maryland Zoo in Baltimore Volunteer Department 1876 Mansion House Dr. Baltimore, MD 21217 internships@marylandzoo.org Fax# 443.320.9032 All application materials are due by February 28th, 2017. See http://www.marylandzoo.org/support-the-zoo/volunteer/ for additional information.

The Maryland Zoo
1876 Mansion House Drive Baltimore
Baltimore, MD 21217
Phone: 4435520890

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