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San Diego Zoo Global

San Diego Zoo Global

BANQUET MANAGER

JAMBO!


It all began with a ROAR  over 100 years ago!


San Diego Zoo Global is a conservation organization dedicated to the science of saving endangered species worldwide. San Diego Zoo Global operates three world-class facilities: the San Diego Zoo, the San Diego Zoo Safari Park, and the San Diego Zoo Institute for Conservation Research. Our organization’s vision - we will lead the fight against extinction.


Help us to make a difference for wildlife and begin your adventure with a career at the San Diego Zoo Join the dedicated crew who are passionate about what they do and strive to create unforgettable experiences for our guests. Share your knowledge, skills and commitment to provide GRRREAT Customer Service and be a part of the ROAR with San Diego Zoo Global!


Are you ready to start your adventure and put your Passion for Wildlife to Work? 


TRAVEL ITINERARY:


Destination – Retail Operations

Duration of your adventure – Year round

Seats (positions) available - 1


Attire while on adventure- The Society has a very conservative grooming policy. Tattoos may not be visible or must be appropriately covered while on duty. Jewelry may be worn if it does not detract from a well-groomed look or create a safety hazard. No facial or tongue piercing.


Amenities - Located at the San Diego Zoo in Balboa Park, this adventure offers ZOO Perks which include discounts on food/premium products, free and discounted admission to local attractions, and accrual of vacation and sick time (exception for some grants and Summer Fellowships).

(Exempt position)  Salary is commensurate with experience

Requirements for this adventure include:

Interested applicants must be self-directed, organized, have strong written and oral communication skills, as well as be adept at managing multiple priorities in a fast-paced, high volume work environment. At least five years or more of banquet management experience overseeing large, complex, and VIP catered events is required. Experience managing multiple events is essential.Experience working with represented labor union is a plus. Training and certification in safe food handling is desirable. History of accountability for meeting or exceeding profit and loss goals is higly desirable. A Bachelors Degree in hospitality, business administration or a related field is preferred. Applicants must be available to work any of the seven days a week, including weekends, nights and holidays. Working hours will be 40 plus per week. Selected candidate must have a good driving record and a valid California driver license.

(Posted 1/18/17) (Extended 1/30/17)

One essential function for this position is the ability to drive a SDZ Global vehicle. If you are offered employment, you will be asked to authorize SDZ Global to access your current driving report through the DMV’s Employer Pull Notice Program. Your hiring for this position will be contingent on SDZ Global receiving an acceptable driving report for you. In addition, your continued employment in the position will depend on you maintaining an acceptable driving report from you. You may obtain a list of conditions that disqualify a person from driving an SDZ Global vehicle from a Human Resources Representative.


Deadline to submit application for adventure:
 

Wednesday, February 15,  2017

Applications must be submitted online by 9:30 pm Pacific Time

**San Diego Zoo Global is a smoke-free workplace**

THIS EMPLOYER PARTICIPATES IN E-VERIFY


SAN DIEGO ZOO GLOBAL IS AN
EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER

 

 

Job Requirements:

 

PRIMARY PURPOSE

The Banquet Manager performs all job assignments with a positive attitude that supports San Diego Zoo Global’s mission and vision of saving species worldwide by uniting our expertise in animal care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction. The Banquet Manager is responsible for helping to meet organization sales goals and assuring effective employee, customer relations and shared revenue management. This position reports to the Associate Director of Retail Operations.

 

ESSENTIAL FUNCTIONS

  • Manages banquet facility maintenance, improvement and cleanliness
  • Participates in event planning and execution
  • Coordinates catering events
  • Administers and manages assigned budgets
  • Monitors staffing and appropriate inventory/display management
  • Controls catering expenses
  • Develops and administers training and incentive programs
  • Manages employee relations, coaching, development and discipline
  • Collaborates with event sales team for optimal guest service
  • Assists in Managing food quality and safety
  • Assists in catering menu development
  • Maintains a variety of contacts to effectively respond to inquiries and requests
  • Supports catering best practices
  • Recommends and implements retail policies and procedures
  • Adheres to all SDZG and department policies and practices
  • Exemplifies the highest standard of work ethics
  • Practices the GRRREAT Customer Service Standards

 

REPRESENTATIVE DUTIES

 

  • Communicates event specifications, procedures and changes with affected departments to ensure smooth service delivery
  • Oversees event set up and breakdown and ensure proper storage of equipment
  • Ensures compliance with health, safety, sanitation and alcohol awareness standards
  • Oversees inventory event items, including but not limited to beverages and dry goods
  • Exceeds guest expectations and addresses guest service issues as required
  • Co-ordinates events effectively with culinary and food and beverage teams
  • Develops new connections and grow existing business through relationship cultivations, networking and client prospecting
  • Serves as primary liaison with event sales
  • Attends weekly Catering meetings and pre-shift meetings as necessary 
  • Conducts informative, professional preparation before every event in conjunction with other members of the events team
  • Actively manage and schedule all employees from outsourced labor companies when applicable
  • Upholds grooming standards

 

 

ANCILLARY FUNCTIONS

Performs related duties and responsibilities as assigned.

QUALIFICATIONS

Qualifications include Bachelors Degree in hospitality, business administration or a related field is desirable; five years managing large and small catered and VIP events, experience working with represented labor union; training and certification in safe food handling; experience managing multiple events; valid California driver license.

Knowledge of: 

  • Safe Food Handling is required
  • Point of sale register systems and reporting
  • Effective customer relations skills
  • Effective leadership skills

Ability to:

  • Identify and evaluate safety risks
  • Maintain confidentiality

  • Motivate and train a catering and retail team

  • Work effectively with individuals, groups or teams in a diverse environment
  • Use word processing and spreadsheet systems
  • Manage staff
  • Communicate effectively (verbal and written)

WORKING ENVIRONMENT

Office environment; work outdoors in varying weather conditions.

PHYSICAL DEMANDS

Move about on uneven terrain; walking, standing and lift approximately 25-35 pounds; may travel.

ALL NEW HIRES ARE SUBJECT TO PASSING A DRUG SCREEN.

SOME EMPLOYMENT IS CONTINGENT UPON PASSING PRE-PLACEMENT TESTING.

Experience Required

5 years

Perks

Located at the San Diego Zoo in Balboa Park, this adventure offers ZOO Perks which include discounts on food/premium products, free and discounted admission to local attractions, and accrual of vacation and sick time

Salary

Salary is commensurate with experience

How to Apply

Please apply via our website at: https://www.hrapply.com/sandiegozoo/AppJobView.jsp?link=7796&page=AppJobList.jsp&skimSessionName=com.hrlogix.view.tags.bootstrap.table.JobListTable&skimName=requisition.requisition_id&skimNdx=1&op=reset

San Diego Zoo Global
2920 Zoo Drive San Diego
San Diego, CA 92101
Phone: 6192311515

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