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JOB SUMMARY: Provide each guest the opportunity to have a positive experience while visiting
Mystic Aquarium by leading the development and implementation of a guest-focused experience
Support Director of Guest Services by assisting with planning, development, and implementation of the Guest Services Department goals. Build on the quality of guest services to focus on Mystic Aquarium’s desired end: a stellar guest experience. Ensure sustained success for guest experience efforts by proactively seeking to create connections, interactions, and relationships with guests that cross all aspects of the organization. Develop and implement effective interpretive programs, training and scheduling of GS personnel.
MINIMUM JOB REQUIREMENTS: Must be willing to consistently provide guest service above and beyond
Bachelor’s degree or minimum of 3 years’ experience in related management field. Must have
demonstrated supervisory experience. Adept at effective working relationships with volunteers, staff, and
public. Able to work effectively both independently as well as part of a team, in a fast paced, high volume
visitor environment. Organization and analytical abilities are important. Proven ability to motivate a team
to meet stated goals. Demonstrated skills in written and verbal communication. Must possess excellent
listening skills, excellent guest service and problem-solving ability. Ability to prioritize and organize work
assignments and to delegate work to staff as appropriate. MS Office Suite proficiency required, familiarity with Tessitura CRM and ticketing software preferred. Multilingual; Spanish speaking preferred.
Responsibilities & Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
implementation of best guest experience practices
Mystic Aquarium55 Coogan BlvdMystic, CT 06355Phone: 8605725955Fax: 8605365650
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