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Denver Zoo

At Denver Zoo, our mission is to secure a better world for animals through human understanding. We are a respected leader in animal care and exhibition, conservation programs, scientific study, environmental education and public service.

Denver Zoo Guest Engagement Coordinator (Staff Programs)

Denver Zoo seeks a Guest Engagement Coordinator (Staff Programs) to support our mission to secure a better world for animals through human understanding. This position advances Denver Zoo's mission and goals by coordinating guest engagement programs for daily zoo visitors, including early childhood and multigenerational audiences, which are delivered by seasonal contract staff, as well as revenue-generating animal encounter programs. The successful candidate must demonstrate a passion for educating multigenerational audiences, an ability to help select, train, mentor, manage and schedule a staff of educators, and be able to develop teaching and program materials. In addition, the Guest Engagement Coordinator (Staff Programs) must be able to confidently handle live animals including insects, amphibians, reptiles, and mammals for educational presentations. This role interacts with many departments across the zoo and in the community at large so collaborative skills, excellent communication abilities, and strategic thinking are essential.

Essential Functions:

  • Coordination of Guest Engagement Staff Programs: Collaborates with the Guest Engagement Programs Manager and other appropriate staff to develop, implement, and evaluate new and existing staff-delivered Guest Engagement programs (Explore the Shore, Be a Zookeeper Zone, Giraffe Encounter, Up-Close Animal Encounters) and curricula for early elementary and multigenerational audiences, using backwards design strategies to ensure that programs are aligned with zoo and departmental missions and values. 
  • Program Delivery: Delivers programs; coordinates, trains and schedules other staff to deliver programs; prepares teaching and program materials and live animals; sets an example of excellence and ensures other staff do the same.
  • Guest Engagement Leadership: Contributes to departmental strategic planning; act as a role model to specialists, educators, volunteers, and teens; supports departmental professional development opportunities; actively participates in meetings; keeps the big picture in mind; collaborates with partner organizations and schools as appropriate.
  • Program Finances: Operates within budget for Guest Engagement staff programs; reports revenue and expenditures. 
  • Staff  Supervision and Growth: Works with manager to hire, train, evaluate, and foster growth of staff, including approximately 10 contract staff; coordinates goal-setting, progress updates, performance reviews, and time tracking; delegates responsibilities; enforces deadlines; provides constructive feedback.
  • Communication: Works proactively to problem-solve with the Guest Engagement Programs Manager, Guest Engagement Programs staff, and Guest Experience staff and teams, cross-department zoo staff, volunteers, and program participants through emails, meetings, and phone calls; creates and shares reports about Guest Engagement activity.
  • Curriculum Development: Works with manager to write curriculum and/or program plans for staff trainings, Explore the Shore, Be a Zookeeper Zone, Giraffe Encounter, and Up-close Animal Encounter programs.
  • Animal Handling: Handles live animals and biofacts (animal specimens) in education programs; works with animal staff to coordinate and support animal use in a variety of guest engagement programs.
  • Logistics Support: Assists with booking and tracking programs in registration system; communicates clearly with Guest Care Center, Animal Care Team and Web Designer; works closely with other departments regarding program policies and pricing.
  • Program Marketing: Contributes to marketing strategies for creating awareness of Guest Engagement programs.
  • Program Support: Supports a variety of other Guest Engagement programs, including volunteer and individual teen programs, New Staff Orientation training, teacher programs, outreach, and other science-based programs.
  • Adheres to and promotes Denver Zoo's mission, core values, and strategic initiatives.
  • Demonstrates a commitment to Denver Zoo's Safety & Sustainability Policies by adhering to all environmental, safety, & health regulations, procedures, and goals.
  • Value and consistently apply Denver Zoo's ROADMAP (Reaching Our Audiences by Developing Mission Aligned Programs) process and resources in engaging and educating guests at Denver Zoo.

Additional Responsibilities:

  • Participates in and provides support for Guest Engagement activities including: special events, Free Days, professional development opportunities, volunteer training, and departmental strategic planning.
  • Serves on committees and projects as requested.
  • Represents Denver Zoo to the community in a professional and positive manner.
  • Complies with all zoo policies and performs other supportive duties as needed.
  • Performs various tasks as assigned.

Experience Required

Qualifications: -Student or graduate with a degree in science, education, or a related field required. -General knowledge of biological and environmental sciences. -Experience teaching and interpreting in a formal or non-formal setting and demonstration of dynamic, enthusiastic presentation skills. -Curriculum development and implementation experience. Early childhood curriculum development skills preferred. -Program coordination and staff supervisory experience. -Experience working within a budget. -Excellent communication skills, both oral and written. -Ability to function in a multi-task environment, independently and in a team while keeping the big picture in mind. -Excellent organizational, time management, word processing, and spreadsheet creation/maintenance skills. -Ability to work dexterously with hands and arms and lift up to 50 lbs. -Ability to handle and present a variety of live animals. -A valid Colorado driver license (must be obtained prior to start date) and a clean driving record is required. -Ability to work evening and weekend shifts. -Bilingual in English and Spanish a plus. -Ability to pass a background check and drug screen. -Provide proof of a negative TB test if selected for hire. Physical Demands: The physical demands for this position are low. The employee must occasionally lift and/or move up to 25 pounds. The employee is regularly required to stand, walk, talk and listen. The employee frequently is required to use hands to maneuver handle or feel objects, tools or controls. The employee is occasionally required to sit, climb or balance; also, reach, stoop and kneel. Specific vision abilities required include close, distance, color, peripheral, depth perception vision and ability to adjust focus. The position requires both mental and visual concentration. Work Environment: This position requires a substantial amount of contact with staff, volunteers, and other departments. The employee occasionally works near moving mechanical parts and in outside weather conditions and may be occasionally exposed to fumes or airborne particles and chemicals. The noise level in the work environment is usually low to medium.


Negotiable-Experience Based

How to Apply

Please apply using the link below:

Denver Zoo
2300 Steele Street
Denver, CO 80205

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