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San Francisco Zoo & Gardens

Membership Program Manager

The San Francisco Zoological Society (“Society”) is a non-profit institution that manages and raises funds for San Francisco Zoo and Gardens (“Zoo”).  The Society’s mission, supra, is summarized as the 3 c’s: to connect our visitors with wildlife so that they care about nature and ultimately conserve it.  The Society’s leadership team is comprised of a President & Executive Director as well as a professional team of Senior Managers. The Society endeavors to meet or exceed the standards of its industry peers, including those established by the Association of Zoos & Aquariums (“AZA”). For over 25 years, the Society has been continuously accredited by the AZA.

Upholds and promotes the Society’s mission, core values and other policies/procedure as outlined in the Employee Handbook and elsewhere.

Weekend and holiday work may be required.

SUMMARY:   Responsible for the growth, sales and maintenance of the Zoo’s family and individual membership programs including direct sales acquisition and renewal.  Oversees sales team and support staff and coordinates data entry and analysis of the overall program.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

  1. Develops and manages family and individual membership sales (under $1,000), by direct acquisition, renewals, or other opportunities.
  2. Helps to create and monitor an annual budget of revenue and expenses associated with membership sales.
  3. Develop compelling programs to increase membership and member retention.
  4. Manages data resources, includes providing data and metric analysis.  Evaluates and interprets outreach and retention methodologies.  Develops direct mail solicitation campaigns including creative development, copywriting and analysis.
  5. Manages periodic telemarketing and/or surveys to lapsed membership.
  6. Manages list exchange program with similar institutions.
  7. Manages opportunities with group sales.
  8. Supervises creative development and maintains inventory of collateral materials for department.
  9. Collaborates with other departments to represent Membership at Zoo events and programs.
  10. Contributor to Zoo publications regarding Membership activities, content manager for membership information on Zoo’s website.
  11. Works with Development, Education and other Divisions on membership matrices, data science research and other supporting membership & programmatic analyses.
  12. Supervises staff.
  13. Other duties as assigned.

REQUIRED QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:  Bachelor’s degree from an accredited four-year college or university. 

EXPERIENCE: Minimum 2 years’ of work experience in sales or membership-based institution or non-profit.  Minimum 2 years supervisory experience with a proven ability to plan, organize and direct work programs and supervise staff.  Knowledge of strategic initiatives, including experience in beta-testing various outreach and retention methodologies. Experience with CRM and Point of Sales (POS) software strongly preferred.

LANGUAGE SKILLS:  Ability to respond to common inquiries or complaints from members, the community and/or donors.  Ability to communicate the Zoo’s mission and relay information about the membership program to Zoo’s senior management team.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to walk, sit, and talk or hear.  The employee is occasionally required to stand.  The employee is occasionally required to stand.  The employee must occasionally lift and/or move up to 10 pounds. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate

Please apply via our web site at www.sfzoo.org.  Please include a resume and a cover letter detailing your experience as it relates to this position. 

Salary

DOE

How to Apply

Please apply via our web site at www.sfzoo.org.  Please include a resume and a cover letter detailing your experience as it relates to this position. 

San Francisco Zoo & Gardens
1 Zoo Rd.
San Francisco, CA 94132

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