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Museum of Science

https://www.mos.org/

Visitor Services Operations Representative (full-time)

SUMMARY STATEMENT:
The Operations Representative is a proactive, energetic team member critical to our commitment to providing guests with a positive and memorable experience at the Museum of Science! The Operations Representative provides welcoming guest service while conducting admission and/or operational duties in several key, high profile areas of the museum including the Exhibit Halls entry, Mugar Omni Theater, 4D Theater, Butterfly Garden, school group check in and logistics, and special exhibits.

Participate in the Guest Service Program to support the Museum's commitment to providing our guests and colleagues with a welcoming and comfortable environment:
  • The Guest Service Orientation (Mandatory)
  • The Guest Service Experience
RESPONSIBILITIES:
  • 20,000 - 50,000 guests per week depending on the season.
  • Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
  • 1,000 - 3,000 school children per day during the school year.
  • Verification of 2,000 - 10,000 vaccination cards per day
  • Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends.
  • This position requires dressing in accordance with specified appearance standards/dress code.

WORK SCHEDULE:
• Regular full-time, 32.5 hours a week Sunday - Thursday 9:30 am - 4:30 pm
 
MINIMUM QUALIFICATIONS:
  • HS Diploma or equivalent
  • Six (6) months of customer service experience.
  • Demonstrated customer service and communication skills.
  • Demonstrated attention to detail.
  • Proven experience juggling many tasks calmly and efficiently in a fast-paced setting.
  • Proven success working independently

Salary

$15 hourly

How to Apply

https://mos.applicantpro.com/jobs/2496686.html

Museum of Science
1 Science Park
Boston, MA 02114
Phone: 6175890295
Fax: https://www.mos.org/

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@museumofscience

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