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Tulsa Zoo

Volunteer Manager

Tulsa Zoo Management, Inc.

Position Title: Volunteer Manager

Reports To:  Director of Education

FSLA Status: Salaried, Exempt

Salary Range: $38,000 - $42,000

All positions with Tulsa Zoo Management, Inc. are classified as 'Safety-Sensitive.'

(All candidates for employment with Tulsa Zoo Management, Inc. must pass a pre-placement drug screening prior to beginning work)



Tulsa Zoo Management, Inc. (TZMI) is a 501(c)(3) nonprofit organization with the mission of “Connecting, Caring, Advocating for Wildlife, People, and Wild Places.” A dynamic group of passionate individuals brings the zoo to life each day, 365 days per year, caring for animals, greeting guests, educating the public and managing the facilities.  Each member of the team is integral to the success of the zoo as a key asset in the City of Tulsa and the Northeast Oklahoma region, delivering recreational opportunities, providing unplugged family time and conserving animal species for future generations.



Position Summary:

This position designs, organizes, implements, supervises, and evaluates the Tulsa Zoo’s volunteer recruitment, fulfillment, and training programs. The Volunteer Manager collaborates with other team members to create, design, and implement volunteer programs and activities. This position is also responsible for managing the education library/non-living collections.


Essential Duties and Responsibilities:

Other duties may be assigned in keeping with the mission of Tulsa Zoo Management, Inc. (TZMI)

·         Manages the recruitment, training, supervision, recognition, placement and evaluation of all volunteers.

·         Recruits and manages corporate volunteer service project days, including maintaining a roster of projects needed by various departments.

·         Develops and updates volunteer job descriptions, volunteer manuals, training materials, policies and procedures, and other support materials as needed.

·         Manages all aspects of the Education Department’s non-living resources, including budgeting, collection planning and care, and staff supervision.  

·         Evaluates existing volunteer programs annually and makes changes and/or updates to the programs as needed to maximize their effectiveness for TZMI.

·         Works closely with all departments requesting volunteers to create the optimal strategy for ensuring that the needs of the department and the needs of the volunteers are both met.

·         Collaborates with other institutional managers to develop and implement department-specific volunteer programs that will enhance the goals of their departments in relation to the strategic plan of TZMI and within the guidelines of the volunteer policies.  Ensures that all volunteer programs are accomplished per standards.

·         Creates and oversees all aspects of a professional internship program.

·         Assists with the development of the Education Department budget.  Monitors metrics to ensure that the Volunteer Programs Division meets budget expectations.  Acts as a resource for all staff working with volunteers, including mediating staff/volunteer relations and implementing organizational and departmental policies. Serves as an advocate for volunteer resources within the organization as well as within the community.  Regularly provide training to employees on how to effectively work with volunteers.

·         Manages Volgistics database for volunteers, including recordkeeping, scheduling and compilation of monthly volunteer hour reports and other types of reports as needed.

·         Maintains communications with volunteers through the use of electronic communication methods, telephone, periodic group meetings, and one-on-one contact.

·         Interacts with and supports the other two divisions within the Education Department.

·         Provides excellent customer service to program participants and zoo guests.

·         Hires, trains, and supervises all full-time, part-time, and seasonal staff assigned to the Volunteer Programs Division.

·         Works closely with the Marketing and Community Relations Department to develop promotional strategies and collateral materials for the volunteer programs.

·         Handles animals in the education ambassador animal collection in both public and non-public situations.

·         Adjusts work schedule as needed to accommodate any volunteer programming times that are outside the typical assigned work schedule.

·         Stays current with information and skills pertaining to volunteer management, the environment, animals, and any other field pertinent to this position.

·         Develops and maintains professional relationships with personnel from outside organizations and facilities.

  • May assist in supervising aspects of the Education Department’s ambassador animal collection, including the day-to-day care, animal handling protocols, tractability training, and supervision of the staff and volunteers involved in animal care; assists veterinarians with medical procedures, examinations and euthanasia as necessary.
  • Recognizes signs of pest infestation in animal areas and combat pests/nuisance wildlife as directed.
  • Maintain necessary certifications as required (SCUBA, AZA Elephant Management, Nuisance Wildlife Control Operator (NWCO) etc.).
  • Maintains necessary testing/vaccinations as required (TB, rabies, etc.)
  • Conducts and attends staff/department meetings to discuss needs of zoo and staff and to resolve problems and learn of new procedures or policies.
  • Responds to emergency calls after normal operating hours.


Supervisory Responsibilities:                                        

Supervises all volunteers for TZMI in accordance with TZMI’s policies and applicable laws. May provide supervision for Education Specialists as needed.



To perform the job successfully, an individual should demonstrate the following competencies:


Excellence and Continuous Improvement

  • Works hard consistently and enthusiastically, steadfastly pushing for greater results.
  • Resolves problems and initiates action in an expedient manner.
  • Makes suggestions, offers solutions and thinks outside the box.
  • Demonstrates a commitment to continuous improvement both personally and professionally.
  • Deals courteously and effectively with the public at all times.



  • Accepts accountability for personal performance and behavior.
  • Admits and takes responsibility for correcting mistakes.
  • Keeps confidences.
  • Represents collective interests over personal gains.



  • Able to establish and maintain effective and professional working relations with coworkers and volunteers.
  • Demonstrates willingness to be a team player. Assist and participate in all Development brainstorming meetings, set up, break down and implementation of events and wrap up meetings.
  • Relates well to all kinds of people, building rapport with diplomacy and tact.
  • Shows empathy and respect towards the diverse ideas and beliefs of others.


Stewardship and Conservation

  • Demonstrates good stewardship in use of time, money and materials.
  • Respects, maintains and optimizes the use of zoo equipment and resources.
  • Actively participates in conservation efforts, whether internal or external.
  • Thinks ahead with actions that would affect the proper preservation and protection of animals, plants and natural ecosystems.
  • Serves as an ambassador for the zoo and its mission.



  • Uses humor is a positive and constructive way.
  • Promotes the organization having a positive, unique and memorable impact on guests and fellow employees.


Safety and Security

  • Adheres to all safety regulations and policies and maintains a safe and productive workplace for animals, guests, volunteers and fellow employees.
  • Reports potentially unsafe conditions.


Business Acumen

  • Understands business implications of decisions.
  • Displays orientation to profitability.
  • Works within approved budget.



  • Displays original thinking and creativity.
  • Meets challenges with resourcefulness.
  • Generates suggestions for improving work.
  • Develops innovative approaches and ideas.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

  • Bachelor’s degree from college or university
  • Three to five years related experience and/or training; or equivalent
  • Minimum of one year supervisory experience
  • Equivalent combination of education and experience is acceptable
  • Experience managing a volunteer program desired


Language Skills                                                    

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of volunteers, guests, employees of TZMI and the general public


Mathematical Skills

  • Ability to calculate figures and amounts such as discounts, proportions and percentages
  • Ability to apply basic concepts of algebra and geometry
  • Ability to apply concepts such as fractions, percentages, ratios and decimals to practical situations


Computer Skills

  • Microsoft Office – including Word, Excel, Publisher, PowerPoint (or Prezi)
  • Internet Browser(s)- Explorer, Chrome, Safari, etc.
  • Volgistics database (or similar volunteer management system) knowledge preferred


Other Skills, Abilities, or Qualifications

  • Must possess a valid driver’s license and be insurable on TZMI’s insurance carrier.
  • Ability to work with both adult and teen volunteers in a professional and motivational manner
  • Must possess organizational skills including the ability to prioritize and manage multiple simultaneous projects
  • Ability to work a flexible schedule including evenings, weekends and holidays            
  • Must have a valid driver’s license and be insurable by TZMI’s insurance carrier
  • Experience working with small invertebrates, amphibians, reptiles, birds, and mammals preferred
  • Research skills preferred
  • Ability to communicate clearly and concisely, both orally and in writing
  • Proficient in public speaking and creative thinking
  • Capable of self-motivating and working without direct supervision



Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This position involves moderate standing; moderate walking; substantial sitting; moderate reaching with hands and arms; minimal climbing or balancing; minimal stooping, kneeling, crouching or crawling; substantial talking or hearing; moderate lifting up to 20 pounds.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


This work environment involves moderate work in outdoor weather conditions; work with moderate noise level.


$38,000 - $42,000

How to Apply

To apply for this position, please follow this link.

Tulsa Zoo
6421 E 36th St N
Tulsa, OK 74115
Phone: 918-669-6601
Fax: 918-524-9631

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