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San Diego Zoo Safari Park

Associate Director of Safari Experiences - San Diego Zoo Safari Park

HOW YOU WILL IMPACT OUR MISSION
The Associate Director of Safari Experiences is responsible for supporting the creation and vision of the Safari Experiences team. They are responsible for the management of the premium experience operations, and supports the planning and development of Safari Experience program requirements, while working collaboratively across the organization to optimize revenues and mission contribution. This position reports to the Director of Safari Experiences.

WHAT YOU WILL DO

  • In collaboration with the Director of Safari Experiences, oversees and provides financial and operational direction to a variety of assigned program departments. Participates in short-term and long-term planning, forecasting and project development.
  • Leads and inspires the Safari Experiences Team, and responsible for motivating and driving a high level of employee engagement. Supports and provides oversight to hiring, training and development and performance management. Identifies staffing and resource needs.
  • Collaborates with key stakeholders and program managers to coordinate all necessary resources to execute one-of-a-kind experiences and focus on process improvement initiatives.
  • Support in collaboration with the Director of Safari Experiences to develop and administer a departmental budget to support and enhance SDZWA Mission Contribution.
  • Represents SDZWA in interactions with guests and internal/external stakeholders and supports recovery situations focusing on guest satisfaction.
  • Responsible for administering and enforcing department safety standards.
  • Support and oversight of planning, development and implementation of new premium experiences, and compliance of all program policies and procedures.

WHAT WE ARE LOOKING FOR

  • JOB EXPERIENCE
    • 5+ years working in a business operation or hospitality management
    • 5+ years of progressive team and program management experience
    • Experience in a themed attraction, zoo, museum or other formal setting
  • EDUCATION AND CERTIFICATIONS
    • Bachelor's Degree in Business, Hospitality management, operations management or a related field; or equivalent specialized training or commensurate experiences preferred
    • Current valid Driver's License in good standing
    • CPR & First Aid Certifications within 1 Year
  • SKILLS AND KNOWLEDGE
    • Demonstrated ability to effectively lead a team in a diverse environment
    • Able to operate moderately complex computer software system
    • Able to develop and administer budgets
    • Able to communicate effectively both orally and in writing
    • Ability to determine needed resources and planning for program development

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

  • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
  • Family Passes
  • Complimentary Tickets
  • Local and In-House Discounts
  • Employee Assistance Program
  • Wellness Program

IMPORTANT DETAILS

  • Location: Escondido, CA
  • Position Type: Full-Time Salaried Exempt Position

How to Apply

Apply via our Careers Page: https://us62e2.dayforcehcm.com/CandidatePortal/en-US/sdzwa/Posting/View/8742

San Diego Zoo Safari Park
15500 San Pasqual Valley Rd
Escondido, CA 92027

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