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Fresno Chaffee Zoo

CRM Administrator

The Customer Relations Manager Administrator provides a broad range of information services in support of development efforts. The CRM Administrator is responsible for the zoos database system (Centaman /Altru) and ensuring all processes are configured optimally, helping maintain reliable, accurate, and consistent data to perform data analysis, forecasting, and reporting. This position will provide user support and works very closely with the membership and finance teams and Chief Development Officer.

The minimum pay for this position is $46,314. Offers will be based on the successful candidate's experience.

Essential Functions

  • Performs all database administration and supervisory functions, including database maintenance, security, duplicate record merging, clean-up tasks, and quality control audits
  • Sets up and works with all other departments to set up programs, events, ticket types, queries, reports, and campaigns
  • Assist with member statistics, membership revenue, expense, and budget tracking
  • Designs, builds, and maintains reports, dashboards, and other strategic information portals for zoo teams
  • Provide technical support to all Centaman /Altru users
  • Train all users on the fund development software ensuring consistency in data entry
  • Oversee data entry activities to ensure the timely, efficient, and accurate processing, acknowledgement, and fulfillment of contributions
  • Responsible for ensuring that policies and procedures regarding the use of the database are correctly followed
  • Create and maintain policies and procedures related to constituent records management, data entry, processing, and gift acceptance
  • All other duties as assigned

Qualifications/Basic Job Requirements

  • A minimum of a Bachelors degree from an accredited university in Computer Science or a closely related field
  • 5 or more years of database fund development software administration in a nonprofit setting
  • High level of proficiency with CRM software including Altru
  • Strong organizational and time management skills.
  • Knowledge of computer office applications such as Microsoft Word and Excel.
  • Experience with administering Microsoft SQL
  • Valid California drivers license and a clean driving record.
  • Excellent written and verbal English communications skills required. Bilingual (Spanish or Hmong) communication skills a plus.
  • Ability to work evenings, weekdays, weekends, holidays on call when necessary

Management Accountabilities

  • Customarily and regularly exercises discretion and independent judgement.
  • Leads through connecting individual and team skills and passions with organizational needs.
  • Effectively solves problems and learns from mistakes.
  • Employs teamwork, when appropriate, to find solutions.
  • Reports to meetings and activities on time, engaged, and prepared.
  • Prioritizes tasks in order to be respectful of others time.
  • Respond to emails and other communications within 2 business days.
  • All written communication contains professional and proper language
  • Demonstrates follow through.
  • Accountable for team leadership and management.
  • Actively creates connections that encourage open and honest communication with all.
  • Provides regular performance feedback and coaching to reporting staff.
  • Completes timely and appropriate written evaluations that highlight strengths and areas for improvement.

Physical Requirements

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Zoo may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

  • Close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. Color perception is also required.
  • Ability to receive detailed information through oral communication (in person and via telephone), at normal speaking levels with or without correction.
  • Expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken information to others in small and large group settings.
  • Hand and finger dexterity sufficient for typing and other administrative tasks.
  • The employee is regularly required to lift and/or carry up to 10 pounds, and occasionally up to 25 pounds.

Work Environment

  • This position regularly works with others including Zoo executives and employees, Zoo guests and community members, media and government officials.
  • The position primarily functions indoors, with frequent exposure to outdoor Zoo environments and external events.
  • Occasional local travel and out-of-town travel required.

How to Apply

Fresno Chaffee Zoo
894 W Belmont Ave
Fresno, CA 93728

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