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Wilder Institute/Calgary Zoo

Senior Manager, Building Operations & Maintenance

Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary!  The Wilder Institute/Calgary Zoo is seeking a full-time permanent Senior Manager, Building Operations and Maintenance to join our dedicated team of facilities professionals leading the Building Operation and Maintenance departments.  The successful candidate will oversee the daily operation and maintenance of the Zoo site in a manner consistent with industry best practices within a 24/7 environment.  They will provide leadership, coaching, and development for all maintenance leaders and related trades.  This position ensures the overall asset management meets all regulatory requirements while also achieving the strategic goals of the organization and assists in the development execution of minor capital projects. 
Our Mission | Take and inspire action to sustain wildlife and wild places
Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation
What you will do:
  • Establishes, develops, and implements departmental goals, objectives, and operational requirements consistent with the conservation organizations strategic and operational priorities, including compliance with all regulatory bodies such as Alberta Boilers Safety Association (ABSA)
  • Oversees the development and continuous improvement of maintenance programs to ensure effective delivery of demand and scheduled maintenance, ensuring effective use of the computerized maintenance management system (MPulse)
  • Procures and manages the work of external service providers; negotiates and administers contractual agreements for operations and maintenance work as required
  • Oversees the development and continuous improvement of policies, procedures, codes of practice and programs in accordance with applicable codes, regulations, and standards
  • Participates in the development of the organization’s asset management plan (including Building Condition Assessments (BCAs)) and environment management plan
  • Manages the recruitment, mentoring, and development of assigned staff; instilling pride of ownership in the facilities being maintained
  • Determines staff schedules, provides work direction and assignment of duties to meet operational requirements
  • Conducts employee performance reviews and coaching; identifying training and education requirements as needed
  • Provides subject matter expertise on major capital project design development and equipment selections, with a focus on optimizing equipment reliability, asset care and environmental sustainability
  • Provides leadership and support for equipment reliability improvement projects, focused on reducing breakdowns and unplanned downtime
  • Ensures facilities are maintained consistent with best practices regarding energy conservation, Leadership in Energy and Environmental Design (LEED) certification, Living Building Challenge Certification, and other relevant environmental standards
  • Participates in the development of the organizations emergency management plans
  • Manages the Building Operations & Maintenance budget including budget development, tracking and quarterly re-forecasting
  • Manages the utility systems for the zoo including supply contracts, consumption monitoring, equipment efficiency upgrades, and related Key Performance Indicator (KPI) development
  • Oversees the operation and management of the zoo’s building automation and control system (Metasys)
  • Participates in the development of a multi-year capital plans and the management of related projects
  • Manages projects including but not limited to scope development, design development, tendering, awarding, contract development, and construction
  • Oversee the commissioning of mechanical systems as new buildings and/or habitats are built or upgraded
  • Maintains a safe working environment for managers, staff, contractors, and Zoo animals including training, safety briefings and site specific hazardous assessments
  • Fosters a team environment to fully support the strategic objectives of the organization, using metrics within a continuous improvement environment
  • Additional training that may be required and provided by the zoo includes; Asbestos/Mold, Code Adam, Confined Space, Fall Protection, Fire Extinguisher Use, Hazard Assessment and Control, Lock Out/Tag Out, Ozone Awareness, Pest Control, Respiratory Protection, Vehicle Operator, Zoonotic Disease Awareness, WHMIS, Workforce Orientation & Transportation of Dangerous Goods.
What you will bring:
  • Relevant degree or relevant CET with a minimum of 10 years maintenance management/project management experience or similar
  • Class 5 Driver’s License
  • Standard First Aid/CPR C certification
  • Project Management Professional (PMP) certificate is an asset
  • Demonstrated technical knowledge of building systems and services, operations, and maintenance practices in a complex campus-style environment
  • Demonstrated knowledge of appropriate legislation, relevant laws and by-laws, and provincial/national standards and codes
  • Experience in related project design environment, project management, and/or the construction industry
  • Excellent interpersonal, leadership, and team building skills with a track record of building successful teams; promoting teamwork though motivation, coaching, and consensus-building, and applying innovative and effective people skills to maximize team performance
  • Strong organizational and planning skills including the demonstrated ability to effectively multi-task, set priorities, manage time, responsibilities, and multiple schedules
  • Experience utilizing and developing computerized maintenance management systems (CMMMs) is required
  • Experience with building automation and control systems is required
  • Excellent financial management skills including development of operating and capital budgets is required
  • Proficient in Microsoft Office Suite
Working Conditions: 
  • Periods of sedentary, administrative work
  • Frequent on-grounds mobility required with extended periods of walking and some lifting
  • Must be hands-on in response to emergency conditions and special circumstances 
The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers:
  • Competitive compensation, vacation and flex days entitlement
  • Flexible benefits plan, including a health spending account
  • Employer matching RRSP program
  • Discounts on food, beverage, and merchandise
  • Participation in the Staff Pass Benefit plan
  • A fun, rewarding work environment and the opportunity to work in a park full of wild animals
Are you ready to join one of Canada’s leaders in wildlife conservation?
If this position suits your skills, experience and personal attributes, we want to talk to you.
Apply by doing the following; 
Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume and cover letter no later than May 29, 2022 @ 4:00pm MST. 
The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.


Vacation, Flex Days, Paid Sick Days, Benefits Plan, Matching RRSP, Discount on Food/Beverage/Merchandise

How to Apply

Wilder Institute/Calgary Zoo
1300 Zoo Road NE
Calgary, AB T2E7V6

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