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Seattle Aquarium

Volunteer Engagement Coordinator

Volunteer engagement coordinator

 

Posted:                     Open to internal and external applicants.

Reports to:               Volunteer engagement manager.

Status:                      Full-time, hourly, benefitted position.

Hours of work:        This position works five days per week, including one weekend day. The specific schedule will be determined with the final candidate. Typical hours are 8am–5pm. Occasional need for weekend or after-hours work as related to events and other projects.

Date needed:           ASAP.

Posting expires:     Open until filled. Priority given to applications received by January 19, 2022.

 

About the organization:

The Seattle Aquarium is a respected authority on Puget Sound, the Salish Sea and the world’s one ocean. Our passionate staff increases awareness and drives the change needed to preserve and protect our marine environment through a variety of channels, including a compelling habitat experience and engaging daytime and evening events; conservation education programs for people of all ages and backgrounds; community outreach to marginalized populations; research that advances understanding of animals in our care and their counterparts in the wild; advocacy and policy work; an award-winning volunteer program; strong and consistent marketing efforts; and more.

We’re noted for our collaborative, communicative and team-oriented working environment. Our values, developed in conjunction with our staff, include commitments to adopting and promoting sustainable practices; creating awe-inspiring experiences; constantly learning and improving; fostering an inclusive community; maintaining scientific credibility through evidence-based practices; and honoring our unique place by using our location and history as a lens for larger understanding.

Proudly accredited by the Association of Zoos and Aquariums, we’re the eighth-largest aquarium in the U.S. by attendance and we welcome over 850,000 people through our front doors each year. Guided by our mission of Inspiring Conservation of Our Marine Environment, we’ve developed a master plan to substantially increase in size and impact by opening a new habitat building, the Ocean Pavilion. Our current annual budget is $20 million.

Position description:

The Seattle Aquarium is looking for a volunteer coordinator to join the Volunteer Engagement team. The volunteer coordinator coordinates the development and operations of programs for adult volunteers within the Aquarium’s volunteer engagement program. The position will work with staff across departments to place and support the successful engagement of volunteers. The coordinator will assist the development of new programmatic elements that engage volunteers or members of the public in service and will supervise programs.

The volunteer coordinator will work with the volunteer engagement manager and staff throughout the Aquarium to ensure that the Seattle Aquarium meets the needs of volunteers and our various audiences. The successful candidate will be viewed as a trusted leader and advocate for volunteer service in support of the Aquarium’s mission.

 

Essential functions:

  • Coordinate and lead a large and growing community of volunteers to support Aquarium staff for programmatic, administrative and husbandry tasks, striving for excellence in customer service and productivity.

  • Coordinate the implementation of the volunteer cycle for internal adult volunteers, which includes outreach, recruitment, orientation, retention, interviewing, selection, placement, training and uniforms; scheduling; performance evaluation; recognition; position descriptions and program development and evaluation. Work closely with various Aquarium stakeholders to lead the process for onboarding and consult with the volunteer training specialist on training planning, implementation and evaluation.

  • Ensure that volunteers are managed in a manner consistent with the Aquarium’s S.A.L.I.S.H. values and policies, collaborating closely with the volunteer engagement manager in this capacity. Support the Aquarium’s growth by incorporating equitable practices in our volunteer program.

  • Consult with staff on the feedback, coaching and discipline process when needed, providing leadership when necessary.

  • Participate in the development of a suite of service-infused education programs for the public and ultimately coordinate the implementation of those programs. Working with the principal evaluator, evaluate the programs under the coordinator’s direction for efficacy and opportunities for improvement. Work to ensure excellence in the programs under the coordinator’s direction.

  • Work with the volunteer engagement manager and various Aquarium staff to lead the development and supervision of new volunteer programs and volunteer positions aligned with the Seattle Aquarium’s mission, values, outcomes and resources.

  • Lead, coordinate and provide support to volunteers for various Aquarium events, programs, special projects, etc.

  • Complete and/or coordinate the volunteer program administrative tasks including: data entry, volunteer evaluations, years/hours of service recognition, paperwork renewals, filing, background checks and more.

Additional responsibilities:

  • Provide exceptional and timely service to volunteers and staff in person, by phone and email; respond to inquiries and requests from general public, volunteers and staff.

  • Directly and indirectly supervise volunteers in collaboration with other Aquarium staff.

  • Maintain volunteer information using Volgistics or similar database and hard copy files in a confidential manner.

  • Update and maintain volunteer database, email, volunteer manuals, policies, communications and newsletters where applicable.

  • Work with manager to provide engaging, effective and accurate communications through email updates and newsletters to all volunteers.

  • Perform other related duties of a comparable level/type as assigned.

Required skills, abilities:

  • Interest and expertise in marine science and conservation

  • Model an active and personal commitment to diversity, equity and inclusion and solid understanding and proven literacy around DEI topics.

  • Enjoy working with a wide range of people and demonstrate sensitivity to the rewards and challenges of working with volunteers.

  • Ability to relate effectively with people from various cultures and communities; ability to gain the trust of others and establish credibility in order to interact effectively with and provide guidance to staff, volunteers, job applicants and guests from around the world.

  • Excellent project management skills and the ability to manage multiple projects simultaneously and on a deadline.

  • Proactively solve problems, leading to positive outcomes.

  • Work well independently and as part of a team.

  • Experience with Volgistics or other volunteer management software.

  • Excellent written and verbal communication skills.

  • Proficiency in MS Office software applications.

  • Comfort using email and phone for frequent communications with volunteers.

Experience, education and certifications: We’ll consider various combinations of relevant experience and education in order to meet minimum requirements.

Required:

  • Two years’ experience leading and/or supporting volunteers and/or staff.

  • High school diploma or equivalent.

Preferred:

  • Two years’ experience working directly with/coordinating volunteers.

  • Two to three years’ experience in (marine) conservation or with a science-related organization.

Working conditions:

  • Majority of work is performed in a normal office setting with a semiprivate work area. Additional requirements include some duties to be carried out in habitat areas, possible outdoor field excursions and off-site training and travel.

  • Be able to stand for long periods of time and lift 30 pounds or more.

  • Must be able to speak in front of groups, including guests.

  • Must be able to sit and work at a computer typing for extended periods of time.

  • Flexible schedule and ability to work evenings, holidays and weekends.

Pay and benefits: $22.12 - $24.04/hour ($46,000 - $50,000 annual equivalent) D.O.E. Please include pay expectations in your application. Full-time staff are eligible for Seattle Aquarium’s comprehensive benefits package to include medical, vision, dental, employer-funded health reimbursement account, medical and dependent care flexible spending accounts, life insurance, long-term disability, 403b retirement fund with employer match, access to a subsidized ORCA pass, a Family Plus membership and generous paid time off.
 

Salary

$22.12 - $24.04 per hour

How to Apply

How to apply: The Seattle Aquarium is a progressive, equal-opportunity employer that values a diverse workforce. One of our core values is fostering an inclusive community and we want our staff to reflect our community. To that end, we encourage diverse candidates to apply, including but not limited to Black, Indigenous, and People of Color applicants and members of the LGBTQIA+ community.

Interested candidates should upload a résumé to our online application in order to be considered. Application review will begin immediately.

SeattleAquarium.org/careers/

Please let us know if you require a reasonable accommodation to apply for this job by emailing us at jobs@seattleaquarium.org.

Note: Must pass a background check, upon job offer, to be eligible for this position.

*Regarding COVID-19:

Open daily, the Aquarium prioritizes health and safety for our staff and visitors, embracing science to guide our operations. Staff are required to wear face masks while working on-site and maintain physical distance during work hours. In addition, we maintain high standards of cleanliness and all high-touch surfaces (like windows, railings, restrooms and elevators) are continuously cleaned.

In alignment with King County’s current COVID-19 vaccine health order, all Aquarium staff and volunteers must provide proof of vaccination or approved medical or religious exemption by date of hire. If you have questions about this policy or for information regarding the exemption process, please contact the Human Resources department at jobs@seattleaquarium.org.

Timeline:

We anticipate the following recruiting schedule for those candidates who are selected for consideration. The following dates are preliminary and subject to change. We will work with candidates to set interviews that work for all involved. If hired, relocation assistance is not available.

  • Application deadline: open until filled; priority given to applications received by January 19, 2022. 

  • Interviews, using Zoom: complete by mid-February.

  • Start date: ideally March 2022.

Seattle Aquarium
1483 Alaskan Way
Seattle, WA 98101

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