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The Birmingham Zoo

Education Program Specialist-Evaluation


The Education Program Specialist is responsible for developing, implementing, coordinating and evaluating age-appropriate curricula and lesson designs for all aspects of educational programming on-site, virtually and through community outreach. The Education Program Specialist is responsible for the instruction and care of the guests in their charge. This position requires a strong ability to work in a team-oriented atmosphere.

As a specialist with a focus on evaluations, this position will function as the Education and Volunteer Departments advocate and coordinator for evaluation and measurement of strategic objectives related to all educational programs, including those a part of grant-reporting or guest experience, and intern/volunteer programs.



  • Works with Education Managers to create strategic plans to develop a wide variety of high-quality educational programming, goals/objectives, and measureable assessment plans for programming.
  • Develops, implements, and evaluates a wide variety of programming aligned to the Zoos mission, conservation messaging and educational philosophy throughout the year
  • Reviews curricula outlined in ROADMAPs and ensures the included assessment plans are age-appropriate and will address the individual needs of participants and stakeholders.
  • Uses a variety of evaluation methods including participant assessments and surveys, to make necessary changes as needed based on that data.
  • Coordinates staff, interns and volunteers as assigned to assist with educational programming and works to strengthen evaluation of their work as well as the intern/volunteer program.
  • Assists in evaluating guest experiences, interpretive messaging, graphics, etc. as required
  • Completes administrative tasks such as reviewing program registration and demographic data, assisting with grant-reporting, etc. as required.
  • Maintains a working knowledge of current research, best practice, and philosophy of education and evaluation in both formal and informal setting by participating in workshops, conferences and continuing education classes, as well as reviewing professional journals and web resources
  • Maintains internal and external evaluation systems and data
  • Presents, publishes, and shares impact-reports, newsletters, and community memos to promote education and volunteer/intern programs to help recruit teachers, teens/young adults, and funders to be more active in supporting the Zoo or participating in programs
  • Works and collaborates with other Education Department staff in the development, preparation and implementation of a wide variety of programing including camps, nightlife programming, behind the scenes tours, field trips, homeschool programming, adult programming, etc.
  • Creates an environment conducive to learning by employing a variety of appropriate instructional and interpretive strategies.
  • Coordinates with other staff to arrange zoo tours, keeper interactions, and ambassador animals as required
  • Builds positive relationships within the Education and Volunteer team and with other Zoo departments.
  • Actively supports a positive guest experience by providing excellent customer service to all guests and program participants, and provides excellent customer service by responding to questions about educational programming, addressing parent/guest concerns, etc.
  • Handles ambassador animals as needed.
  • Other duties as assigned



The Education Program Specialist is impacted by hazardous exposures common to an office environment as well as public safety in an outdoor environment and ride operations. Some of the following exposures will occur daily:

  • Hazards associated with train and carousel ride operations
  • Hazards associated with maintenance trades
  • Hazardous waste management
  • The proper use and understanding of cleaning agents
  • Thorough understanding of guest safety protocols, particularly with young children.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee should expect:

  • Use of hands, fingers, tools or controls.
  • Frequently required to stand; walk; sit; reach with hands and arms; stoop, kneel, bend, crawl, crouch and talk or hear.
  • Routinely lift and/or move up to 25 pounds.
  • Requires frequent walking for long distances
  • Exposure to wet surfaces.
  • Frequent exposure to the elements can be expected.

Job Qualifications Title

Job Qualifications


  • College degree in education, biology, zoology or other conservation/ environmental related field preferred
  • At least two years of experience in an informal/environmental education or interpretive program
  • Must have teaching philosophy and experience aligned with interdisciplinary teaching, outdoor/environmental education, problem-based learning, and child development
  • Certified Interpretive Guide (CIG) preferred
  • Experience in development, leading, and assessment of virtual or in-person programs preferred
  • Must be goal-oriented, highly motivated, able to multi-task and collaborate with others
  • Familiar with Denver Zoos Reaching Our Audience through Developing Mission Aligned Programs (ROADMAP) or similar programs
  • Excellent leadership, organizational, collaborative, interpersonal oral and written communication skills
  • Must be proficient with technology
  • Must be willing to handle ambassador animals including invertebrates and snakes
  • Ability to work successfully as part of a team
  • A significant amount of time will be spent outdoors; exposure to the elements can be expected
  • Must have a valid drivers license
  • Must have current negative TB test and provide documentation, or be willing to have TB test.
  • Must be First Aid/CPR certified or willing to be trained and certified


  • Full-time
  • Schedule may vary according to season; weekends, occasional evening work and holidays may be required

How to Apply

The Birmingham Zoo
2630 Cahaba Road
Phone: 205-879-0409

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