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San Diego Zoo Wildlife Alliance

Guest Services Supervisor - San Diego Zoo

HOW YOU WILL IMPACT OUR MISSION

The Guest Services Supervisor is responsible for the day-to-day operations of the Guest Service programs by ensuring the highest levels of guest service and team engagement. This position reports to the Guest Services Manager.

 

WHAT YOU WILL DO

  • Ensures staff engagement through development initiatives and performance management. Coaches staff to ensure they are meeting assigned goals and consistently meeting great guest services standards.
  • Schedules and supervises staff to support park operations, including leading the hiring and training process. Responsible for setting optimal staffing levels to ensure the best guest experience in a fiscally responsible manner.
  • Acts as Duty Manager when assigned. Ensures guest services operations are running smoothly and all guest issues are addressed professionally and timely.
  • Assists Manager with developing, improving, and implementing guest services policies, programs, and procedures.
  • Supports the development of departmental budget and monthly forecasting updates to ensure a positive year-end outcome.

 

WHAT ARE WE LOOKING FOR?

San Diego Zoo Wildlife Alliance is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe. A leader to join us in our commitment to provide opportunities to learn about, engage with best-in-class conservation work, and share how that work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park.  We are looking for a well-rounded leader to oversee the Admissions division and support the other divisions of Guest Services.  Candidates must be willing to work Tuesday thru Saturday and will be scheduled for afternoon/evening shifts during extended operating hours. 

 

JOB EXPERIENCE

  • 1 year minimum of progressively responsible leadership experience
  • 1 year minimum of customer service experience

 

EDUCATION AND CERTIFICATIONS

  • Business Administration, Travel & Tourism, Communications, Recreational Management, or other applicable field of study.

 

SKILLS AND KNOWLEDGE

  • Must have strong organizational skills
  • Must have effective communication (verbal and written) and public speaking skills
  • Ability to manage internal and external customer interactions with a high level of tact and diplomacy
  • Able to operate moderately complex computer software programs

 

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

  • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
  • Family Passes
  • Complimentary Tickets
  • Local and In-House Discounts
  • Employee Assistance Program
  • Wellness Program

 

IMPORTANT DETAILS

  • Location: San Diego Zoo – Admissions Department
  • Duration: Year round
  • Exempt position: Salary is commensurate with experience
  • Candidates must be available for an interview if contacted. Full job description available upon request

 

Salary

Exempt position: Salary is commensurate with experience

How to Apply

Apply directly to the SDZWA career's page: 

https://us61e2.dayforcehcm.com/CandidatePortal/en-US/sdzwa/Posting/View/6603

San Diego Zoo Wildlife Alliance
2920 Zoo Drive
San Diego, CA 92101
Phone: 6192311515

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