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Houston Zoo

Membership Representative

Position Summary

A successful candidate in this role will be comfortable and confident at serving as an “ambassador” providing outstanding guest services to current and prospective Zoo members. This position is a customer service focus where you are expected to promote memberships through sharing their knowledge about the benefits of a membership and how it supports both patron and Zoo mission/vision.

Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.

Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.


Responsibilities:

  • Answer member questions and assist members with questions, comments and concerns.

  • Update and make changes to member accounts.

  • Maintains customer service standards according to established guidelines.

  • Provides exceptional internal and external customer service.

  • Greet and interact with members through the zoo to obtain feedback of their visit and overall membership experience

  • Collects cash or other payment from guests, determining amount due and change required and records payments, balances register while working in the member services window.

  • Performs routine accounting and money handling tasks related to receiving, recording and depositing customer payments and fees.

  • Sell memberships to the general public as part of a rotation of each station within department as needed

  • Operates computer and other office equipment in an efficient and effective manner, verifies vouchers, forms and documents for computational errors.

  • Assist the Membership department with special events as requested.

  • Must be available to work numerous weekends and holidays.

Experience/Qualifications:

  • 3 years of experience in and customer service within a high-volume operation with heavy customer contact is desired

  • Ability to maintain a high level of confidential information

  • Must be able to multi-task and prioritize workload

  • Advanced computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, etc.

  • Proficient in speaking Spanish preferred, but not required

How to Apply

Please apply here: https://us61e2.dayforcehcm.com/CandidatePortal/en-US/houstonzoo/Posting/View/871

Or visit: https://www.houstonzoo.org/about/careers/

Houston Zoo
6200 Hermann Park Dr
Houston, TX 77030

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