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Position Title: Life Support Systems Tech
Reports To: Curator of Mammals
Location: Audubon zoo
This position shall be responsible for the daily operation and maintenance of Audubon Zoo’s sea lion life support facility. These duties include, but are not limited to, the operation, monitoring and maintenance of all associated equipment (pumps, filters, chillers, ozonators and plumbing), backwashing, water changes, water quality, etc. General maintenance duties such as raking, power washing, painting, etc. are also necessary components of the position. The candidate will also assist with overseeing the expansion/renovation of the sea lion life support system.
To deliver on the Audubon mission, the Life Support Systems Tech will:
Provide a guest experience of outstanding quality.
• Working knowledge of and the ability to troubleshoot and repair the following: pumps, filters, chillers, ozone generating equipment, chlorine systems and biological filtration systems.
• Maintain LSS logs and records as needed.
• Perform water quality tests.
• Understand/interpret water quality reports/results and ability to make recommendations and adjustments to pool chemistry as needed.
• Maintain excellent communication with sea lion trainers and supervisors, facility staff, outside contractors, consultants and senior staff.
Exhibit the diversity of wildlife.
• Maintains high water quality for collection animals.
The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.
To deliver on the Audubon service promise, the Life support Systems Tech will:
• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individual to destination instead of pointing; offer assistance to people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.
• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Co workers are to be coached on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.
• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).
• Expert plumbing skills are a must.
• Minimum of two years of applicable experience is required, preferably in a zoo or aquarium setting.
• Ability to swim necessary
• High school diploma
• Bachelors preferred
• Must maintain a valid La. Driver’s license
• Scuba certification a plus
• Proficiency in basic computer word processing
• Must have the ability to use mobile devices, computer, fax, scanner, phone, and copy machine.
• Ability to operate power tools, fork lift, bobcat and backhoe.
• Ability and willingness to operator power tools, lawn equipment, etc.
• Long hours are sometimes required.
• The employee must be willing to work outdoors in extreme conditions.
• Sitting or standing, bending, stooping, and per OSHA regulations: Heavy work involving lifting no more than 100 pounds at a time with frequent lifting or carrying objects weighing up to 50 pounds
• Candidate must maintain regular attendance in compliance with Audubon standards, as required by scheduling which may vary according to the needs of the organization.
• Constant adequate range of motion and mobility required.
• Regular near acuity with clarity of vision at 20 inches or less required.
• Regular hearing and the ability to perceive the nature of sounds.
• Assist with husbandry routines as necessary.
• Working long hours between breaks or meals required.
• Ability to work under and handle stress in an appropriate manner required.
• Ability to work outdoors in extreme weather.
• Willingness to serve on the zoo’s Hurricane Team if necessary.
• Maintain off-exhibit areas in a clean, organized and safe fashion.
• Excellent oral and written communication skills.
• Must be available based on special needs/circumstances on a 24 hour basis.
• May be exposed to high, medium, or low noise intensity.
• Constant contact with co-workers required.
• Affinity for animals preferred.
Audubon Nature Institute6500 Magazine streetNew Orleans, LA 70130
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