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This position is responsible for the oversight and development of the overall zoo guest engagement experience and the alignment of volunteer and staff programming with the guest experience. The Guest Engagement Manager will conceptualize and direct the development, implementation and evaluation of a dynamic, accessible and inclusive slate of programs that utilize social science/behavior change science and Universal Design for Learning (UDL) principles to engage guests of all ages and abilities and drive the zoo’s strategic outcomes and impacts. This includes utilizing theory-informed and evidence-based interpretive platforms, content and programs that foster empathy, build conservation identity and engage and empower our audiences to save wildlife and their habitats. Specific program oversight includes volunteer docent programming and training, Zoomazium (early childhood programs) and other on-grounds guest engagement programs. This position will support staff and volunteers engaged in public programs ensuring that they are knowledgeable, informed on up-to-date zoo information and practices, able to best serve guest needs and forward our strategic initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position may be required to life and/or move up to 30 pounds. Reasonable accommodations may be made to perform essential functions.
While performing the duties of this job, the employee is exposed to a typical office environment and/or outdoor weather conditions. The noise level in the work environment is usually moderate.
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Applicants must be at least 18 years old. A criminal background check will be required of the selected applicant.
Woodland Park Zoo is an equal opportunity employer, dedicated to a policy of non-discrimination in application and employment for any reason, including race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability or medical status including genetic information, and/or veteran’s status.
Woodland Park Zoo is committed to providing access and reasonable accommodation in all of its services. If you need accommodation in the application or interview process, please contact our recruiting team at email@example.com.
Application Directions: Applications are accepted online through our Jobs Page at zoo.org/jobs; no other forms of application will be accepted. Cover letter and resume are required.
Woodland Park Zoo5500 Phinney Ave NSeattle, WA 98103
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