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San Diego Zoo Wildlife Alliance

Operations Manager - Admissions - San Diego Zoo

Are you inspired to be a part of an organization committed to protecting wildlife around the globe? San Diego Zoo Wildlife Alliance is a mission-based, non-profit wildlife conservation organization with two world famous front doors where we unite our passion for wildlife, expertise in wildlife care, and conservation science to save species from the brink of extinction. Our commitment is to provide visits to the San Diego Zoo and San Diego Zoo Safari Park as opportunities to learn about and engage with best-in-class conservation work, and how that work is changing outcomes for wildlife everyday.  

HOW YOU WILL IMPACT OUR MISSION

The Operations Manager-Admissions supports San Diego Zoo Wildlife Alliance’s mission and vision of saving species worldwide by uniting our expertise in animal care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction. The Operations Manager- Admissions is responsible for guest admission operations, including ticket and membership sales, cash audit controls, and customer service activities at on-site ticket/membership sales locations, and functions as one of several operations duty manager. This position reports to the Director of Guest Services.

WHAT YOU WILL DO

  • Oversee Admissions Staff, including but not limited to, interviewing, hiring, training, performance management and terminations
  • Responsible to ensure all cash handling polices are maintained with a high level of integrity and accountability
  • Responsible for adhering to departmental budget participating in monthly accountability reviews
  • Evaluate department best practices on an ongoing basis and make changes to improve service as needed
  • Prepare reports identifying trends and make recommendations to management on continuous improvement strategies
  • Responsible for safety awareness and safety preparedness for the department and staff
  • Act as a representative for San Diego Zoo Wildlife Alliance in all guest interactions
  • Handle all guest issues with urgency, practicing the highest levels of guest service and service recovery

WHAT ARE WE LOOKING FOR?

San Diego Zoo Wildlife Alliance is seeking an individual who is inspired to be a part of an organization committed to protecting wildlife at home and around the globe. A leader to join us in our commitment to provide opportunities to engage with best-in-class conservation work and share how that work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park.

We are seeking an individual who has specialized training/or experience related to sales or membership management- experience at high volume theme park operations, zoo, museum or similar experience. Experience with supervising sales or membership teams is preferred. Candidates must be available to work a flexible schedule, which includes weekdays, weekends, holidays, and evenings with the preferred schedule being Tuesday thru Saturday. 

JOB EXPERIENCE

  • 10 years experience in sales, cash handling, and customer service required

EDUCATION AND CERTIFICATIONS

  • Degree in related field preferred

SKILLS AND KNOWLEDGE

  • Technical knowledge and ability to operate complex computer systems is required
  • Must have exceptional mathematical aptitude to maintain fiscal responsibility.
  • Demonstrated ability to lead highly effective, diverse teams
  • Able to communicate effectively both orally and in writing
  • Must be able to handle challenging interactions with guest with a high level of tact and diplomacy

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

  • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
  • Family Passes
  • Complimentary Tickets
  • Local and In-House Discounts
  • Employee Assistance Program
  • Wellness Program

IMPORTANT DETAILS

  • Location: San Diego Zoo
  • Duration: Year round
  • Exempt position: Salary commensurate with experience
  • Candidates must be available for an interview if contacted. Full job description will be provided upon request

THIS EMPLOYER PARTICIPATES IN E-VERIFY

SAN DIEGO ZOO WILDLIFE ALLIANCE IS A DRUG FREE WORKPLACE

SAN DIEGO ZOO WILDLIFE ALLIANCE IS AN EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER San Diego Zoo Wildlife Alliance makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

Join our team and build a career protecting wildlife around the globe with your passion for wildlife!

How to Apply

Operations Manager - Admissions - San Diego Zoo - Career Portal (dayforcehcm.com)

San Diego Zoo Wildlife Alliance
San Diego, CA 92101
Phone: 16192311515

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