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Phoenix Zoo


General Statement:     
The Manager of Diversity, Equity, Inclusion, and Organizational Training is responsible for advancing and integrating diversity, equity, and inclusion within all functions of the organization and developing a comprehensive organizational development training program to ensure alignment with the Arizona Center for Nature Conservation’s (ACNC) mission and core values.  The Manager will provide strategic leadership in developing and implementing organizational programs, initiatives, policies, procedures and training that advances DEI both internally and externally and strengthens organizational development.
Essential Duties:
  1. Provide quality guest service to both internal and external guests by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance.
  2. Lead efforts to develop, implement, and execute an annual DEI and organizational development plan that achieves outcomes and results consistent with the ACNC’s strategic plan.
  3. Develop and maintain metrics and scorecard to measure and track the success of those initiatives and programs.
  4. In collaboration with stakeholders across the organization, and externally, support and drive development and implementation of programs to cultivate awareness, engagement, and action in fostering an even more diverse, inclusive, and positive work environment.
  5. Establish trusted partnerships with diversity and inclusion councils, working groups, committees to ensure initiatives, resources and tools are effectively used to meet goals and objectives.
  6. Provide leadership, mentorship, and consultative advice and/or training to employees and supervisors on DEI best practices. 
  7. Develop training, strategies, tools and employee engagement surveys to ensure effectiveness and alignment to the overall DEI framework.
  8. Remain current on legislation, emerging trends, and benchmarks to aid in adopting DEI best practices and compliance requirements.
  9. Create and lead a cross-departmental diversity and inclusion team.   
  10. Define and implement initiatives that focus on attraction, retention, and development of talent with diverse perspectives and experiences.
  11. Develop a plan to engage minority groups when actively recruiting for employees, board members, and volunteers.
  12. Develop and facilitate a training program for all employees and volunteers that strengthens and builds upon our existing diversity and inclusion practices.
  13. Engage local leaders in discussions to identify solutions and programs to address disparity within our community.
  14. Identify the experience gaps existing in our community and develop a plan to remedy our deficiencies and improve accessibility.
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments).
  1. Bachelor’s degree in human resources, organizational development, business management, or related field and 5 years of experience leading and managing diversity, equity, inclusion, and organizational development programs and initiatives.
  2. Thorough understanding of concepts related to diversity, equity, inclusion, cultural competency, and organizational development.
  3. Strong program and project management skills. 
  4. Proven, progressive experience and demonstrated effectiveness building and leading DEI and organizational development initiatives and programs.
  5. Demonstrated ability to build strong relationships.
  6. Strong attention to detail and the ability to prioritize time sensitive responsibilities, while managing multiple tasks.
  7. Strong presentation skills with the ability to engage diverse audiences.
  8. Strong communication skills (verbal, facilitation, written and presentation) exhibited at all levels of an organization, with proven experience navigating difficult and sensitive conversations.
  9. Possession of a valid driver license.
  10. Ability to pass pre-employment background and DMV check, and drug test.

How to Apply

Phoenix Zoo
455 N. Galvin Pkwy
Phoenix, AZ 85008

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