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Program Educators deliver engaging informal and interpretive programming, both in person and virtually, to students, adults, families, and general visitors. Responsibilities for this position include but are not limited to program delivery and development, presenting live animals, assisting program coordinators/managers in the supervision and training of volunteers and assessing/coordinating supplies and physical space needed for programs. Educators are expected to consistently model the Education and Volunteer Resources departmental core values: clear is kind, dare to grow, and engage with curiosity.
To deliver on the Audubon mission, the Program Educator will:
Provide a guest experience of outstanding quality by…
• Delivering engaging, hands-on informal and interpretive programs for guests of all ages
• Preparing and setting up for all programming
• Understanding the significance of their role and how they can make a positive impact on our guests
• Providing proactive, friendly communication and striving to anticipate guests needs and desires
• Communicating issues or concerns to the Zoo Education Manager in a timely manner
• Working in a cooperative manner with the animal care team and respecting the Ambassador Animal collection spaces, protocols, and equipment
Educate our diverse audience about the natural world by…
• Delivering informal programming and events throughout the year
• Actively collaborating with the education department team to design and implement programs and presentations directly related to our collection and conservation messages
• Actively collaborating with Marketing, Development, Membership and Special Events to support non-routine special events
• Actively seeking up-to-date information on informal education methodologies and trends
• Actively seeking out and participating in professional development opportunities as approved by supervisor
The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.
To deliver on the Audubon service promise, the Program Educator will:
• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individuals to their destination instead of pointing; aid people who look confused.
• Assume ownership of potential safety hazards (wipe-up spills, pick up trash). Always have the camera-ready look.
• Maintain a positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.
• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).
Supervision: This position may assist in the supervision of volunteers and interns as needed.
• 1-3 years working in an informal learning environment and demonstrated experience working in animal presentation and naturalist chats preferred.
• Demonstrated experience in effective communications with youth and adults from diverse backgrounds.
• Experience handling animals or ability to learn to handle animals including birds, mammals, and invertebrates.
• Experience in operant conditioning training and enrichment strongly desired.
• Bachelor’s degree required in Education, Biology, Zoology, Communications, Ecology, Environmental Education or other related field, and/or equivalent work experience.
• Sitting or standing, bending, stooping, and the ability to carry items weighing up to 30 pounds
• Ability to pass annual TB tests
• Ability to perceive visual, odor, or behavioral changes in animals to determine changes in animals’ stress level or general wellbeing. Must have excellent peripheral vision, depth perception, and quick motor response for animal and audience control during presentations
• Must be able to stand or walk for up to 2/3 of the day
• Working long hours between breaks or meals required
• Will be exposed to high, medium, and low noise intensity
• Will be expected to lead and engage groups of diverse sizes in a variety of situations
• Constant contact with co-workers required
• Works effectively in a moderately noisy office
• Affinity for animals required
• Exposure to fluctuations in temperatures is required
• Exposure to extreme heat and outdoor conditions is required
• Must be able to work holidays, weekend and occasional after hour events
Other abilities, skills, knowledge:
• Goal-oriented and self-motivated
• Willingness and ability to take initiative
• Able to manage multiple priorities and deadlines for a wide range of projects
• Exemplary written communications skills
• Appropriate and professional responses to stress
• Exemplary presentation and oral communication skills
• Effective team player
• Excellent interpersonal skills with ability to interact with all levels of staff, donors, visitors, and educators
Audubon Nature InstituteNew Orleans, LA
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