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Akron Zoo

Guest Experiences Operations Coordinator

The Akron Zoo is looking for a Guest Experiences Operations Coordinator. Reporting to the Guest Experiences Supervisor, this position is responsible for assisting in the daily operations of the zoo’s Guest Experiences department. The Operations Coordinator supports smooth day-to-day operations including managing opening and closing procedures, training new staff, and working closely with zoo management staff on operational issues. The Coordinator must work a flexible schedule that often includes evenings, weekends, and/or holiday shifts.

Essential functions:

  • Oversee maintenance of Guest Experiences areas. Position includes working in all Guest Experiences areas, managing supplies, and assists with reporting functions as assigned by the supervisor.
  • Handles cash transactions from customers and verify drawers at the end of the day. Position is responsible for opening and closing procedures at Guest Experiences locations throughout the park.
  • Working with management, provide training, support, and motivation for the Guest Experiences team year-round and seasonal staff.
  • Cross-training within other areas of Guest Services operations is required and includes Food Service and Gift Shop functions. The coordinator will be trained to be knowledgeable in all aspects of team operations.
  • Provide excellent customer service to zoo visitors and model this behavior to team members.
  • Daily work schedule will include at least one weekend day.

Qualifications

  1. High school diploma or GED required.
  2. Minimum of three (3) years customer service experience, and one (1) year demonstrated leadership experience.
  3. Previous experience in a quick-serve environment is required. Candidate should be knowledgeable in both front and back of house operations. Prior leadership position preferred.
  4. Serve Safe Manager and TIPS certification, preferred.

This job description is not intended to be all-inclusive. The employee may be required to perform other reasonably related duties as assigned by his/her immediate supervisor. The Akron Zoo reserves the right to revise and change job duties as business requirements dictate.

This is a full-time, salaried (non-exempt) position with benefits. Interested candidates may submit a cover letter and resume via email, mail, or fax to Human Resources, Akron Zoo, 500 Edgewood Ave., Akron, Ohio 44307; Fax: 330) 374-8939; Email: HR@akronzoo.org. Position open until filled. Akron Zoo is an EOE and Drug Free Workplace.

Experience Required

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Further Comments

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Salary

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How to Apply

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Akron Zoo
500 Edgewood Avenue
Akron, OH 44307
Phone: 330 375 2550
Fax: 330 375 2575

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