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San Diego Zoo Wildlife Alliance

Tour Operator - Part Time - San Diego Safari Park

Are you inspired to be a part of an organization committed to protecting wildlife around the globe? San Diego Zoo Wildlife Alliance is a mission-based, non-profit wildlife conservation organization with two world famous front doors where we unite our passion for wildlife, expertise in wildlife care, and conservation science to save species from the brink of extinction. Our commitment is to provide visits to the San Diego Zoo and San Diego Zoo Safari Park as opportunities to learn about and engage with best-in-class conservation work, and how that work is changing outcomes for wildlife everyday.  

THE WORLD FAMOUS SAN DIEGO ZOO IS CURRENTLY SEEKING CANDIDATES WITH

  • Commitment and top notch interpersonal skills to provide great customer service
  • Problem solving skills to identify practical solutions
  • Teamwork skills to work well with others and to be productive member of the team
  • Organizational skills to stay on top of the multitude of multitasking duties without difficulty
     

Location: San Diego Zoo Safari Park – Tour Operator – Flightline Safari

Duration: Part time

Positions available: 3

Union position: $19.33

*If selected for hire, this position requires an initiation fee and monthly dues to be paid to the union*

 

PRIMARY PURPOSE

The San Diego Zoo Safari Park’s Safari Experiences Department is seeking friendly, cooperative, motivated and outgoing employees. Applicants must be at least 18 years of age and have excellent guest service skills. Must be able to work 5 days per week, which includes weekdays (Saturday AND Sunday), holidays and evening shifts. Tour Operator requirements include a positive attitude, ability to take initiative, be a team player and have the ability to communicate effectively with guests and co-workers and an eagerness to put your passion for wildlife to work.

 

Must have the ability to be able to operate large profile vehicles with passengers; lift up to 50 lbs unassisted; monitor sounds and two-way radio traffic; the ability to deal courteously with the public. Prior customer service experience and adventure sport experience highly desirable for these positions (i.e. - rock climbing, repelling, zip lines/flight lines, skydiving, SCUBA etc). The working conditions for these positions include the ability to work in varying weather conditions, including extremes in temperatures, to stand for long periods of time, as well as interact one on one with our guests in a fast-paced, high-energy environment.

 

ESSENTIAL FUNCTIONS

  • Assists customers in entering and disembarking from gondolas (SDZ) / Flightline Safari (Safari Park)
  • Places gondolas (San Diego Zoo) / trolleys (San Diego Zoo Safari Park) on and off the cable
  • Slows and stops incoming gondola (SDZ) Flightline riders (Safari Park)
  • Starts ride motor and auxiliary motor
  • Takes customer tickets
  • Counts customers
  • Closely observes gondolas, cables, machinery and customers
  • Checks and observes potential safety hazards
  • Answers customers’ questions
  • Provides information regarding the San Diego Zoo Wildlife Alliance, animal exhibits and plant life
  • Adheres to all SDZWA and department policies and practices
  • Practices the GRRREAT Customer Service Standards 

 

REPRESENTATIVE DUTIES

  • Maintains order among customers waiting in line
  • Maintains gondolas and loading areas in a clean and safe condition
  • Maintains daily logs
  • Performs minor maintenance to ride equipment
  • May require monitoring gauges/timers and operating buttons and latches
  • Shuts down ride in emergency situations, or when high winds or other conditions threaten passenger safety 

 

ANCILLARY FUNCTIONS

Performs related duties and responsibilities as required.

 

QUALIFICATIONS

Education, training and/or experience which clearly demonstrate the essential functions, knowledge and skills outlined; some experience in public/customer contact work is desirable.

 

Knowledge of:

  • Effective customer service skills

Ability to:

  • Perform the duties outlined
  • Learn safety rules and procedures for operation of Skyfari aerial tram ride (SDZ) Flightline riders (Safari Park)
  • Learn to operate the Skyfari aerial tram ride (SDZ) Flightline riders (Safari Park) properly and safely
  • Keep simple records
  • Make arithmetic calculations
  • Deal tactfully and courteously with the public and employees
  • Communicate effectively
  • Handle repetition and unruly passengers

 

WORKING ENVIRONMENT

Outdoors exposure to varying weather conditions and elevated positions

 

PHYSICAL DEMANDS

Move heavy objects approximately 50 pounds or more and work from elevated positions; significant standing for long periods of time, speaking and repetitive duties opening and closing gondolas doors for patrons (Skyfari - SDZ).
 

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

  • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
  • Family Passes
  • Complimentary Tickets
  • Local and In-House Discounts
  • Employee Assistance Program
  • Wellness Program

  

 
 THIS EMPLOYER PARTICIPATES IN E-VERIFY
 
SAN DIEGO ZOO WILDLIFE ALLIANCE IS A DRUG FREE WORKPLACE 
  

SAN DIEGO ZOO WILDLIFE ALLIANCE IS AN EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER – San Diego Zoo Wildlife Alliance makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

 

All New Hires are subject to passing a drug screen and some employment is contingent upon passing pre-placement testing.

Are you ready to start your adventure and put your Passion for Wildlife to work?
 

Join our team and build a career protecting wildlife around the globe with your passion for wildlife!

How to Apply

Tour Operator - Part Time - San Diego Safari Park - Career Portal (dayforcehcm.com)

San Diego Zoo Wildlife Alliance
San Diego, CA 92101
Phone: 16192311515

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