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San Diego Zoo Wildlife Alliance

Operations Manager - Admissions - San Diego Zoo Safari Park

Are you inspired to be a part of an organization committed to protecting wildlife around the globe? San Diego Zoo Wildlife Alliance is a mission-based, non-profit wildlife conservation organization with two world famous front doors where we unite our passion for wildlife, expertise in wildlife care, and conservation science to save species from the brink of extinction. Our commitment is to provide visits to the San Diego Zoo and San Diego Zoo Safari Park as opportunities to learn about and engage with best-in-class conservation work, and how that work is changing outcomes for wildlife everyday.  

HOW YOU WILL IMPACT OUR MISSION
The Operations Manager- Admissions is responsible for guest admission operations, including providing a best-in-class guest experience, ticket and membership sales, cash audit controls, and customer service activities at on-site ticket/membership sales locations. This position reports to the Director of Guest Services. The Operations Manager-Admissions supports San Diego Zoo Wildlife Alliance’s mission and vision of saving species worldwide by uniting our expertise in animal care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction.

WHAT YOU WILL DO

  • Oversee Admissions Staff, including but not limited to, interviewing, hiring, training, performance management and terminations.
  • Responsible to ensure all cash handling polices are maintained with a high level of integrity and accountability.
  • Responsible for adhering to departmental budget participating in monthly accountability reviews.
  • Evaluate department best practices on an ongoing basis and make changes to improve service as needed.
  • Prepare reports identifying trends and make recommendations to management on continuous improvement strategies.
  • Responsible for safety awareness and safety preparedness for the department and staff.
  • Act as a representative for San Diego Zoo Wildlife Alliance in all guest interactions.
  • Handle all guest issues with urgency, practicing the highest levels of guest service and service recovery. 
  • Plan and prepare for promotions/discount programs and proofreads and approves related coupon copy and materials.
  • Ensure that equipment, such as terminals and microphones, are working properly and arranges for technical assistance as required.

 

WHAT ARE WE LOOKING FOR?
San Diego Zoo Wildlife Alliance is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe. A leader to join us in our commitment to provide opportunities to learn about, engage with best-in-class conservation work, and share how that work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park.

JOB EXPERIENCE

  • 10 years experience in sales, cash handling, and customer service required.
     

EDUCATION AND CERTIFICATIONS

  • Degree in related field preferred.
     

SKILLS AND KNOWLEDGE

  • Technical knowledge and ability to operate complex computer systems is required.
  • Must have exceptional mathematical aptitude to maintain fiscal responsibility.
  • Demonstrated ability to lead highly effective, diverse teams.
  • Able to communicate effectively both orally and in writing.
  • Must be able to handle challenging interactions with guest with a high level of tact and diplomacy. 
     

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

  • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
  • Family Passes
  • Complimentary Tickets
  • Local and In-House Discounts
  • Employee Assistance Program
  • Wellness Program
  • 403b Plan

 

IMPORTANT DETAILS

  • Location: San Diego Zoo Wildlife Alliance
  • Duration: Year Round
  • Positions available: 1
  • Non-Union Position:  Salary is commensurate with experience
  • Candidates must be available for an interview if contacted. Full job description available upon request.

 

 

THIS EMPLOYER PARTICIPATES IN E-VERIFY
 
SAN DIEGO ZOO WILDLIFE ALLIANCE IS A DRUG FREE WORKPLACE 
  

SAN DIEGO ZOO WILDLIFE ALLIANCE IS AN EEO/AA/DISABILITY/PROTECTED VETERAN EMPLOYER – San Diego Zoo Wildlife Alliance makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

Join our team and build a career protecting wildlife around the globe with your passion for wildlife!

How to Apply

Operations Manager - Admissions - San Diego Zoo Safari Park - Career Portal (dayforcehcm.com)

San Diego Zoo Wildlife Alliance
San Diego, CA 92101
Phone: 16192311515

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