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San Diego Zoo Wildlife Alliance

Operations Supervisor - San Diego Zoo Safari Park


The Operations Supervisor/Guest Services-Park is responsible for the daily supervision of the Park's guest services operations. This position reports to the Operations Manager/Guest Services-Park. The Guest Services Supervisor performs all job assignments with a positive attitude that supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by uniting our expertise in animal care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction.



  • Supervises assigned Guest Services staff
  • Act as a role model within the department and maintain highest standards of cross-departmental partnership
  • Represents department in Park-wide initiatives and meetings
  • Oversees all daily operations for assigned guest services area(s)
  • Maintains appropriate staffing levels to accommodate daily operational needs for assigned area(s)
  • Leads staff training and continuing education, and provides oversight in related activities as appropriate
  • Assists in planning, developing, and evaluating Guest Services initiative
  • Prepares all necessary reports and documentation required for compliance
  • Responsible for payroll processing in assigned areas
  • Responsible for monitoring staff attendance, tracking and employee counseling
  • Assists in developing, administering, and monitoring assigned budgets
  • Responsible for managing Galaxy inventory for tours and programs
  • Responsible for supporting area emergency response planning, implementation and tracking
  • Participates in all required departmental leadership activities
  • Conducts special projects as assigned
  • Responds to customer relation issues
  • Responsible for overseeing process improvement changes
  • Conducts tours and special events as needed
  • Assists with updating department policies and procedures
  • Adheres to all SDZWA and department policies and practices
  • Exemplifies the highest standard of work ethics
  • Practices SDZWA Customer Service Standard


San Diego Zoo Wildlife Alliance is seeking an individual who is inspired to be a part of an organization that is committed to protecting wildlife around the globe. A leader to join us in our commitment to provide opportunities to learn about, engage with best-in-class conservation work, and share how that work is changing outcomes for wildlife every day through visits to the San Diego Zoo and San Diego Zoo Safari Park.



Coursework in Tourism/Hospitality or related field or equivalent specialized training.

Experience supervising staff in an education or operations department in a zoo, museum, theme-park, hospitality setting, or other informal learning center



  • Bachelor's Degree - preferred, not required
  • Valid California driver license in good standing


  • Effective leadership skills
  • Superior customer relations skills
  • Program and tour development experience is desirable
  • Operations experience is desirable
  • Analytics is desirable
  • Supervise staff
  • Monitor and schedule resources
  • Use word processing, spreadsheet, and desktop publishing systems
  • Work with teams and effectively with others in a diverse environment
  • Utilize a variety of systems (i.e., Dayforce, Galaxy, etc.)
  • Communicate effectively (verbal and written)

How to Apply

Operations Supervisor - San Diego Zoo Safari Park - Career Portal (

San Diego Zoo Wildlife Alliance
2920 Zoo Dr
San Diego , CA

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