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This position will function as a supervisor for the Guest Services Department and act as a Manager on Duty (MOD) for either daytime or nighttime shifts, depending departmental needs. The Guest Services Supervisor is responsible for ensuring that staff and partners are supporting the operational and guest service needs of the aquarium. Supervise full, part time and seasonal guest services staff. Serve primary point of contact for all day-to-day guest services operations and emergency procedures (test and actual) to ensure exceptional guest service and safety throughout the facility.
Essential Position Functions
Oversee Aquarium Guest Service Operations
Daily Supervisory Responsibilities
Educational Requirements and Technical Skills
Typical Physical Requirements
--High school diploma or GED equivalent, college degree preferred
--3-years of experience in hospitality, operations, or a related field
--Management/supervisory experience required
--Current CPR/First Aid certification (or ability to obtain within 6 months)
--Knowledge of Altru ticketing software a plus
--Experience in coordinating with fire, rescue and law enforcement during incidents
--Experience in dealing with customers and customer issue resolution
--Knowledge of Microsoft Office software
--Knowledge of security camera operation
--Spanish bilingual a plus
Full-Time, Benefits Package, Retirement Plan Options, Discounts, and more!
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The Florida Aquarium701 Channelside DriveTampa, FL 33602Phone: 8132734000
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