AZA-accredited zoos and aquariums, Certified Related Facilities, Commercial Members, Conservation Partners and Society Partners may post free unlimited online job listings as a member benefit. Non-members can purchase job listings. How to post a job
Interested in a career in AZA-accredited zoos and aquariums? Learn more about types of zoo and aquarium jobs and relevant education programs in our career center.
Posted: Open to internal and external applicants.
Reports to: Guest and membership services manager.
Status: Part-time, hourly, benefitted position.
Hours of work: Approximately 24 hours per week, Saturday–Monday workweek, 8:30am–5pm. This position works weekends and holidays on a regular basis.
Date needed: ASAP.
Posting expires: Wednesday, April 14, end of day (9pm PST).
The Seattle Aquarium is searching for a part-time receptionist to join our team and be an ambassador for the organization by creating a warm, inviting reception area. Reception is the first point of contact for callers and visitors, and plays a critical role in exemplifying the welcoming and professional manner with which we treat our guests.
The ideal candidate will have exceptional customer service skills to professionally respond to a high volume of phone calls, emails and other inquiries from the public, staff, members of the board of directors and more. All of this requires demonstrated communication and interpersonal skills and the ability to work with staff at all levels. Proven organizational and multi-tasking skills and the ability to prioritize with minimal direction are required. Candidates must be proficient in MS Outlook for heavy email management as well Word, PowerPoint and Excel for work on various projects.
This position requires working on both Saturday and Sunday, as well as holidays. The Aquarium is at its busiest on weekends, holidays, during special promotions and during the summer period between Memorial Day and Labor Day.
Answer, screen and direct calls on a multi-line phone system in a courteous and professional manner; take messages and/or forward telephone calls to appropriate person.
Sell and rebook reservations for general admission as well as members through back-end point-of-sale website.
Maintain a thorough understanding of the Aquarium operations as well as ticketing/membership prices, policies and options, and communicate this information accurately and consistently.
Identify and resolve any ticketing issues proactively and calmly.
Communicate with Guest Services team regarding any time-critical issues, ticketing problems or relevant information in a calm, polite and collaborative manner.
Check and respond to email inquiries sent to our public email addresses.
Act as backup for administrative assistant when needed.
Distribute bus tickets for volunteers.
Maintain the reception area in a warm and inviting manner.
Buzz in visitors entering Aquarium through south entrance.
Receive and distribute incoming USPS/FedEx/UPS mail and packages. Alert staff of when packages have arrived for them.
Special projects and other duties, as assigned, of an appropriate nature.
Required skills, abilities:
Customer service skills to professionally respond to a high volume of phone calls, emails and other inquiries from the public. Must quickly learn and be familiar with prices, joint tickets, memberships and be able to advise guests on the best choice for them.
Experience and proficiency with MS Outlook (email and calendar management), Word, PowerPoint and Excel.
Solid verbal and written communication and interpersonal skills.
Proven organizational and multi-tasking skills as well as the ability to prioritize daily tasks with minimal direction.
Clear understanding of and experience with working in a team environment.
Self-starter who enjoys working independently.
Detail-oriented and proactive to anticipate visitor and staff needs.
Pay and benefits: $17.00–$18.00/hour, D.O.E. Please include pay expectations in your materials. Part-time staff are eligible for the Seattle Aquarium’s part-time benefits package to include medical, vision, employer-funded health reimbursement account, flexible spending account, an Aquarium Family Plus membership and access to a subsidized ORCA pass as well as paid sick time.
Experience, education and certifications: We will consider various combinations of relevant experience and education in order to meet minimum requirements.
One to two years’ experience in a similar position.
High school plus some college.
Majority of work is performed in a normal office setting at a computer workstation for the duration of your shift.
Frequent interruptions; standing, sitting for extended periods of time.
Some exposure to elements, as employees are in campus environment with multiple buildings, outdoor and semi-covered areas.
Must be flexible to work irregular and sometimes extended hours that include holidays and evenings (occasionally).
Must be able to use excellent judgment especially with incoming customer phone calls covering a wide range of inquiries.
Able to lift 30 pounds or more on occasion.
Waterfront location, medical benefits, subsidized bus pass
$17.00 - $18.00/hour
How to apply: The Seattle Aquarium is a progressive, equal-opportunity employer that values a diverse workforce. One of our core values is fostering an inclusive community and we want our staff to reflect our community. We encourage diverse candidates to apply, including but not limited to Black, Indigenous and People of Color applicants. Interested candidates should upload a résumé to our online application in order to be considered. Application review will begin immediately.
Please let us know if you require a reasonable accommodation to apply for this job by emailing us at firstname.lastname@example.org.
Note: Must pass a background check, upon job offer, to be eligible for this position.
About the organization:
The Seattle Aquarium is a respected authority on Puget Sound, the Salish Sea and the world’s one ocean. Our passionate staff increases awareness and drives the change needed to preserve and protect our marine environment through a variety of channels, including a compelling exhibit experience and engaging daytime and evening events; conservation education programs for people of all ages and backgrounds; community outreach to underserved populations; research that advances understanding of animals in our care and their counterparts in the wild; advocacy and policy work; an award-winning volunteer program; strong and consistent marketing efforts; and more.
We’re noted for our collaborative, communicative and team-oriented working environment. Our values, developed in conjunction with our staff, include commitments to adopting and promoting sustainable practices; creating awe-inspiring experiences; constantly learning and improving; fostering an inclusive community; maintaining scientific credibility through evidence-based practices; and honoring our unique place by using our location and history as a lens for larger understanding.
Proudly accredited by the Association of Zoos & Aquariums, we’re the eighth-largest aquarium in the U.S. by attendance and we welcome over 850,000 people through our front doors each year. Guided by our mission of Inspiring Conservation of Our Marine Environment, we’ve developed a master plan to substantially increase in size and impact by opening a new exhibit building, the Ocean Pavilion. Our current annual budget is $18 million.
The Aquarium prioritizes health and safety for our staff and visitors, embracing science to guide our operations. Staff are required to wear face masks while working, maintain physical distancing at all times and check their temperature before starting work each day. In addition, we maintain high standards of cleanliness and all high-touch surfaces (like windows, railings, restrooms and elevators) are continuously cleaned.
Seattle Aquarium1483 Alaskan Way Pier 59Seattle, WA 98101
Visit our website
Please enter your contact information below. This is for communication purposes only and will not display on your listing.