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ZooTampa at Lowry Park

Guest Engagement Guide II (Part-time)

The Guest Engagement Guide II (Part-Time) position is responsible for facilitating our Safari Expedition, Signature Encounters, and other interpretive experiences in-park and offsite. 

Your day to day

  • Facilitates Safari Expedition for guests of all ages.
  • Rotates between Driving and Narrating the Safari Expedition continuously throughout the day.
  • Drives large, 32-passenger safari trucks on unpaved roads through animal habitats.
  • Assists passengers in getting on and off vehicles.
  • Assists persons with disabilities/patrons of tours, including loading of wheelchairs.
  • Demonstrates safe operation of the safari trucks, including responding appropriately and assisting in potential emergency situations.  
  • Stands on back of moving truck to narrate the Safari Expedition.
  • Presents an educational and entertaining narrative with an energetic and upbeat attitude.
  • Engages with guests throughout the experience while remaining in character.
  • Consistently demonstrates excellent guest interaction and "hospitality" skills at all times.
  • Maintains a friendly, courteous attitude towards guests and gives assistance whenever possible.
  • Politely and diplomatically enforces safety and departmental rules and processes. Ensures that ZooTampa’s policies and procedures are carried out in all programs.
  • Fully understands all operating and safety procedures and communicates designated safety instructions to guests, assisting guests on/off rides and physically ensuring safety restraints are properly secured.
  • Keeps and documents accurate rider counts.
  • Supports the transfer of knowledge and expertise from the animal care staff and scientists to Zoo guests, with the goal of increasing the visibility of the Zoo’s conservation messages.
  • Supports sleepovers, birthday parties, workshops, off-site promotional events, in-Zoo interpretation and tours, and camps for the Guest Engagement Department.
  • Offer ideas and recommendations on program changes and improvements to Guest Engagement leadership.
  • Ensures a high level of service and positive experience for visitors and program participants.
  • Coordinates and maintains strong working relationships with all departments within the Zoo to help ensure the overall success of programs.
  • Performs ancillary tour duties and other duties as needed.

Other Requirements

  • Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
  • Must be able to tolerate exposure to dust, fumes, animal dander, odor, loud noises, motion, and vibrations. 
  • Must be able to comfortably drive safari trucks for extended periods of time.
  • Must be able to comfortably drive golf cart vehicles as part of tours.
  • Must be able to lead tours and talk to guests for extended periods of time.
  • Must be able to withstand typical Florida climate.
  • Must be able to work on weekends, holidays, and flexible daily hours as well as various evening hours.
  • Must be able to stand for extended periods of time, lift up to 50 pounds, bend over, move quickly when necessary, and interact with children at their level.
  • The ability to clearly communicate with the general public.
  • Adequate auditory and visual acuity and cognitive ability to safely operate tour vehicles or other equipment.
  • Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
  • Must be willing and able to work varied and long shifts including holidays and weekends.

Experience Required

What are we looking for? A Bachelor’s Degree in education, environmental studies, or related field is preferred. A comparable amount of training and experience may be substituted for the minimum qualifications. Certificates/Licenses/Registrations: CDL with Passenger Endorsement preferred; National Association for Interpretation Certification preferred. Must have a valid FL driver’s license and have/maintain driving record acceptable to the Zoo. Knowledge of modern day Zoos, the purposes and goals, and conservation themes and meanings. Ability to work independently, with general direction from leadership. Ability to manage workload as well as flexibility to quickly adapt to varying situations without jeopardizing the integrity of the program. Excellent oral and written communication skills, including ability to speak and present well in front of crowds and maintain control of large groups. Highly motivated and organized with high energy and a positive team player attitude. Ability to master and then deliver conservation messaging and in-park interpretive in fun and engaging manner with high degree of accuracy. Ability to make sound decisions in a fast paced environment.

Further Comments

Who We Are ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country’s most family-friendly zoos. Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways. Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife. Join us and become a part of creating unforgettable natural connections!

Perks

** Pet insurance ** Retirement 403(b) plan ** Employee Assistance Program ** Free gym membership ** Free membership to the Zoo, MOSI, and the Florida Aquarium ** Free or discounted admission to many attractions in Florida ** Discounts on food, beverage, and merchandise ** Discounts on HART and AAA ** Discounted auto insurance ** And so much more!

How to Apply

To apply, candidates should click on the link to apply on ZooTampa at Lowry Park's website.

https://zootampa.org/careers/?gnk=job&gni=8a78859e776fbe0101777471232830f7&gns=AZA

ZooTampa at Lowry Park
1101 W Sligh Ave
Tampa, FL 33604

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