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An integral member of the Education team, the Guest Engagement Manager (“Manager”) is responsible for the implementation and daily management of Audubon Zoo’s interpretive programs. These experiences include floor engagement, exhibit interpretation, programming, discovery carts, behind-the-scenes and facility tours, and special events. The manager is also responsible for the animal welfare of all animal ambassadors used at the zoo and will work closely with the husbandry team to ensure that best practices in animal ambassador management will be maintained by all departments involved. The main responsibilities of this position include: scheduling, training, and supervision of Guest Engagement Staff and Volunteers; managing and implementing on-site engagements, ensuring guest and animal safety procedures are followed; overseeing animal handling training and policies, working cooperatively with animal care/husbandry staff to maximize guest engagement experiences; and evaluating Guest Engagement staff members and their programs.
As an active member of the Education leadership team, the Manager participates in programmatic and financial planning and management, seeks growth for him/herself and Education staff/programs, and regularly communicates and collaborates with other Education/VIR managers. The Manager supports the needs of the VP of Education and the department as required.
DUTIES AND RESPONSIBILITIES
The listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned. To deliver on the Audubon mission, the Guest Engagement Manager will:
Provide a Guest Experience of Outstanding Quality
Weave Quality Entertainment through the Guest Experience
Operate a Financially Self-Sufficient Collection of Museums and Parks
Educate Our Diverse Audience about the Natural World
To deliver on the Audubon service promise, the Education Manager will:
Audubon Nature Institute6500 Magazine StNew Orleans, LA 70118
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