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Zoo New England

Zoo New England's mission is to inspire people to protect and sustain the natural world for future generations by creating fun and engaging experiences that integrate wildlife and conservation programs, research, and education.

Education Administrative

Essential Job Functions

The Education Administrative (EA) will schedule programs for schools, members, and special interest groups for Franklin Park and Stone Zoos, both on-site and off Zoo grounds and maintain a detailed, up-to-date electronic database of program participants.  The EA will be responsible for the distribution of teaching responsibilities among Education staff at both Zoos and will notify Zoo Educators in advance regarding their assignments.  A master program schedule for the entire Education Department will be updated daily.  The EA will answer all inquiries (by phone, mail, and email) from potential program participants and will send all confirmation materials after accepting reservations.  The EA will be required to schedule bus transportation, order program supplies, reserve classroom space, and request zookeeper assistance. Specific responsibilities include:

Duties & Responsibilities

  1. Maintaining electronic program records in Microsoft Excel and FileMaker Pro.

  2. Maintaining the Departmental calendar in Microsoft Outlook.

  3. Receives and documents all incoming payments for the department (includes tracking down delinquent payments).

  4. Coordinating registration for all Education public programming.

  5. Coordinating logistics related to Education programming (e.g., bus transportation, supplies, space, staff assistance, etc.).  Preparing related correspondence.

  6. Acquiring new schools and groups for programs through cold calls, web postings and other media. 

  7. Building relationships with school districts, scouts, Zoo members, and other area cultural institutions.

  8. Certification in CPR/AED and First Aid

  9. Regularly scheduled hours will be 9:00 a.m. to 5:00 p.m., Monday through Friday.  Work will be based out of Franklin Park Zoo, but the Education Administrative & Marketing Assistant will travel to Stone Zoo as needed.  

  10. All other duties as assigned

Experience Required

Minimum Job Requirements • 2 years experience as an administrative assistant or secretary • Experience working with electronic media and website content • Excellent computer skills including Microsoft Word, Outlook, Excel, PowerPoint, and Publisher • Excellent communication skills (verbal and written) • Team player; ability to work well with Zoo New England staff, project partners, and program participants (i.e., paying customers) • Detail-oriented; ability to track changing program records for up-to-the-minute accuracy and rapid analysis • Goal-oriented; ability to increase revenue and the number of people served through effective planning • Ability to multi-task as part of a fast-paced team • Appreciation of ZNE’s mission and goals • Valid driver’s license and a driver in good standing • Able to lift 50 pounds and walk over rough terrain • Current First Responder & or CPR/AED certification Preferred Job Requirements • 5 or more years paid experience as an administrative assistant or secretary • Bi-lingual • Knowledge of or formal training in basic biology or related field • Experience working with the public school system • Formal or informal teaching experience


Perks for Full-time Employees: Health, Dental, Vision, Life/AD&D/LTD, 401k Match, Free Zoo Membership, plus more

How to Apply

Submit resume & cover letter Format: MS Word or PDF attachment Email: (State the title of the position in the subject line). Fax: 617-445-1671 Mail: Office of Human Resources Zoo New England One Franklin Park Road Boston, MA 02121 Website:

Zoo New England
One Franklin Park Road
Boston, MA 02121
Phone: 6179893731
Fax: Zoo New England

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