Guest Experiences Manager

Organization: Phoenix Zoo (AZA Member)
Location: Phoenix, AZ, United States
Job or Internship: Job

The Phoenix Zoo is currently seeking a Guest Experiences Manager to oversee and improve upon the day to day operations of the 4-D Theater, Stingray Bay, Carousel, Giraffe Encounter, Camel Rides, Pedal Boat Rentals and Seasonal Experiences, as well as researching competition and proposing new retail opportunities. This person will maintain exceptional standards for guest service, cleanliness, and physical appearance of all locations within the department. Additionally, is responsible for managing the budget, recruitment, training, motivation and evaluation of staff. All Guest Experiences personnel need to be effectively cross-trained to support fluctuating business needs at all department locations. Furthermore, the Guest Experiences Manager will work closely with other departments to support marketing initiatives, ensure successful operations, manage an effective signage program, and ensure efficient operation of the Gateway Ticketing System. This person will be our primary resource to receive and respond to on-site guest service inquiries and complaints as well as conduct front line decision-making and problem solving in a courteous and professional manner.

Minimum qualifications for this position include a Bachelor’s degree with a concentration in Business preferred, at least 3 years management experience in a fast-paced guest service environment, excellent communication and organizational skills, proficiency in MS Office programs, strong team building skills, and ability to work a flexible schedule that will include weekends, evenings, holidays and school breaks. An ideal candidate will already be familiar with our data systems; Gateway Galaxy Ticketing System, Raiser’s Edge and When-To-Work. One to three years with these or similar systems preferred. All Phoenix Zoo employees are required to pass pre-employment background checks including a drug test.

The Phoenix Zoo was born of a spirit of community and the efforts of small group of dedicated volunteers, and carefully nurtured through the support of millions. We have enjoyed a truly remarkable first 50+ years. Come be a part of our next 50 years and inspire millions more, connecting them with the natural world in new and fascinating ways. Whether you are on the lookout for awe-inspiring Asian elephants, on safari to spot the great Sumatran tiger or seeking towering giraffes roaming the Savanna — a day at the Zoo offers adventures like no other place in the Valley of the Sun. With exciting experiences like Stingray Bay, Giraffe Encounter, Monkey Village, Safari Train and many more, a visit to the Zoo is memorable for everyone.

This is a full time exempt level position with a starting hourly wage between $15.75-$17.72 DOE, and a complete benefits package that includes medical, dental and vision insurance, 401(k) with company match and generous PTO. To view a more complete description and list of requirements and to apply for this position please visit the Phoenix Zoo job page at:

Résumés are not accepted for any Zoo position without an accompanying application. While postings may remain on outside sites for longer, once a job is removed from The Phoenix Zoo job page it is closed and we will no longer accept applications.

The Phoenix Zoo is an EEOE/ADA employer.