Raiser's Edge Manager

Organization: Chicago Zoological Society, Brookfield Zoo (AZA Member)
Location: Brookfield, IL, United States
Job or Internship: Job

Since the opening of Brookfield Zoo in 1934, the Society has had an international reputation for taking a cutting-edge role in animal care and conservation of the natural world. The Society is an active partner in wildlife protection programs around the world, including the Sarasota Dolphin Research Program, the world’s longest-running study of bottlenose dolphins. We have pioneered the field of conservation psychology, the study of how people connect with animals and nature. We are able to reach so many audiences each year, including 2 million zoo guests engaged by unique exhibits and programs; some 250,000 schoolchildren, campers, and families who participate in award-winning science education programs; nearly 24,000 teachers who take part in our professional development workshops; and, diverse communities across Chicagoland. The animals at Brookfield Zoo are ambassadors to those in the wild. Through care and breeding and, in some cases, reintroduction to their natural habitat, we replenish nature many times over. Thanks to generous donations, thousands of animals representing 400 species receive state-of-the-art care through top-notch medical, husbandry, and nutrition programs. In fact, animal care technologies developed at Brookfield Zoo are employed in 165 countries. And, you can be a part of that.

This position contributes to the success of the Chicago Zoological Society by supporting the CZS mission by contributing to its financial sustainability through the effective maintenance and management of the CZS donor database. Responsible for managing the Raiser’s Edge donor system, data integrity, and reporting and measuring the outcomes of initiatives and programs. Ensure Raiser’s Edge system is being utilized to its fullest extent.

Primary Duties and Responsibilities

Maintains the integrity of the Raiser’s Edge database. Documents all procedures related to the Raiser’s Edge system. Maintains procedures manual for Raiser’s Edge program.

Ensures that Society-wide protocols are established for Raiser’s Edge and shares useful information with peers from Development and other departments.

Establishes work procedures and standards to maximize efficiency and effectiveness of operations. Sets up tracking systems and creates and coordinates the production of performance management reports on a monthly, quarterly and annual basis.

Performs data analysis by querying the database, compiling statistics, forecasting trends, strategizing, and conducting segment analysis of direct mailings.

Identifies data integrity issues and solutions and supervises data clean-up and maintenance projects. Accurately conducts global imports and global changes to the data.

Directs data input/output by developing and coordinating the production of donor lists. Assists other users in various capacities relating to the database, including but not limited to queries, reports and mailings.

In conjunction with the IS Department, coordinates software updates and conducts periodic systems and function review.

Responsible for individual workstation set-up, issues, and security for Raiser’s Edge system. Acts as point person to troubleshoot system-related errors and clarify system security.

Trains new staff in use of the Raiser’s Edge system. On a regular basis, conducts training sessions to ensure staff understanding of Raiser’s Edge.

Other related duties as assigned.


Bachelor’s degree in Information Technology or related field or equivalent combination of training and experience required. Solid computer proficiency, technology knowledge, and related technology and data management skills.

Minimum five years of experience working with Raiser’s Edge or similar relational database system required.

Ability to compile, analyze and interpret complex computerized information.

Minimum three years of experience in report writing using Crystal Reports, Tableau, SQL, and/or Microsoft Office programs such as Word, Access, and Excel.

At least five years progressively responsible work experience related to specific job duties involved.

Must have strong interpersonal and communications skills with the ability to work quickly and effectively.

Must be well organized and have a strong attention to detail and accuracy.

Valid driver’s license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.

Ability to work with little or no supervision as required.


Experience working in a Development Office preferred.

Multilingual ability, Spanish fluency a plus.

The Chicago Zoological Society is an Equal Opportunity Employer / Affirmative Action Employer - Minorities / Women / Veterans / Disabled.

See www.czs.org #478BR