Director, Membership

Organization: Museum of Science (AZA Member)
Location: Boston, Massachusetts, United States
Job or Internship: Job

Director, Membership

Museum of Science, Boston

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


The Director of Membership must be able to juggle multiple projects, mentor staff and volunteers to do their best work, and demonstrate a strong understanding not only of membership marketing, sales, and service, but also of front-line operations. Successful candidates will be accomplished leaders with a track record of meeting goals and delivering measurable results. Ultimately, this position will oversee the Museum's membership program to meet annual revenue and sales goals, develop and implement sales, renewal and acquisition efforts, and serve as departmental team leader.


Guided by the results of an in-depth research process, the Museum of Science redesigned and relaunched its membership program in 2005 with excellent results. Over the past several years, the program has grown from approximately 30,000 member households to more than 50,000 today and roughly doubled membership revenue during that time. Ideal candidates will offer the experience, creativity, and energy to sustain and build on the program's extraordinary success.

The Membership Department coordinates campaigns for renewal and acquisition (including mail, telemarketing, and digital strategies), member relations (including fulfillment, stewardship, events, and service), and member communications (including print, email, and web based components). The Department offers membership sales and service through a 7 day per week on site membership booth. In addition, the Department relies on and supports the sales efforts of front-line staff in the Museum's in house call center and on-site box office.

The Membership Department, based in the Visitor Experience and Operations Division of the Museum, works closely with the Advancement (Development) and Marketing Divisions.


Membership audience of over 50,000 households

Staff of up to 6 full time and 2 part time employees


One regular weekend day is required. A Tuesday through Saturday work schedule is preferable.


Associate Vice President of Visitor Services & Membership


Bachelor's degree.

Minimum of 5-10 years of related experience.

Strong background in membership programs or similar relationship based marketing/customer loyalty program preferred.


Exempt (Salaried). Commensurate with experience.


Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, 23 vacation days, 12 holidays, 5-10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.