Lead Visitor Services Representative

Organization: Museum of Science (AZA Member)
Location: Boston, Massachusetts, Country
Job or Internship: Job

Lead Visitor Services Representative

Museum of Science, Boston


Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.


The Museum of Science is actively searching for an experienced and enthusiastic, upbeat front-line Lead Visitor Services Representative who thrives in a highly trafficked public environment. Cash handling skills and basic computer skills required. Poise under pressure, solid judgment, exemplary customer service and communication skills a must! Ability to work independently and efficiently as needed. Flexibility and multitasking skills are highly desirable. This is a uniformed position that requires working during scheduled holiday periods and school vacation weeks due to increased attendance.


Courteously and efficiently sell tickets and memberships to Museum visitors, giving accurate and helpful information to help them make their choices.

Assist with training of new staff

Handle customer relations as needed with assistance from Shift Leaders and Managers

Assist with school group processing to ensure a smooth and welcoming school group visit.

Assist in evacuating visitors from the building during emergency situations in a calm and helpful manner.

Assist Shift Leaders by handling rain checks, refunds, shift rotations, currency requests, minor problems, and perform daily cash outs.


Regular Full-Time (37 hours/week):

Wednesday 8:45am-5:30pm

Thursday 8:45am-5:30pm

Friday 3:30pm-10:00pm

Saturday 1:00pm-9:30pm

Sunday 10:30am-5:30pm


Manager, Visitor Services


Post high school course work, technical degree, associates degree or business certificate preferred.

More than 1 year of customer service experience.


Non-Exempt (Hourly). Commensurate with experience.


Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 5-10 sick days, medical and dental insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.