IT Support Specialist

Organization: Phoenix Zoo (AZA Member)
Location: Phoenix, AZ, United States
Job or Internship: Job

The Phoenix Zoo is seeking and Information Technology Support Specialist. This person will provide technical help desk support to users of the Zoo network; including but not limited to Microsoft Office, Microsoft Server products, Microsoft Exchange and all major Zoo applications including Raiser’s Edge and Galaxy POS. IT supports our network connectivity, file and print sharing etc., in order to produce redundant and reliable support of the Zoo’s technical environment. The Support Specialist will monitor the reliability of network infrastructure and operating systems on multiple platforms and support current documentation and implementation process. In collaboration with IT management, will analyze products and recommend use of new products and services. This position will also support and maintain policies and procedures for LAN/WAN usage throughout the organization.

Minimum qualifications for this position include a Bachelor’s degree in computer science or equivalent experience; 3 years directly related professional experience in an IT support environment, broad knowledge of software applications, PC and network hardware, excellent oral, written, and interpersonal communication skills, strong organizational skills, ability to work independently and in a team environment and a demonstrated ability to multi-task. All Phoenix Zoo employees are required to pass pre-employment background checks including a drug test, this position also requires a valid driver’s license.

This full time salaried position pays $44,000/year and includes our full benefits package with medical, dental, vision, 401(k) with company match and generous paid time off.

To view a more complete description and list of requirements and to apply for this position please visit the Phoenix Zoo job page at:

Resumés are not accepted for any Zoo position without an accompanying application. While postings may remain on outside sites for longer, once a job is removed from The Phoenix Zoo job page it is closed and we will no longer accept applications.

The Phoenix Zoo is an EEOE/ADA employer.