Organization: Zoo New England
Location: Boston, MA, United States
Job or Internship: Job
Essential Job FunctionsGreet guests, vendors, and service personnel in a pleasant and professional manner while on the phone and in person. Answers multi-line phone system. Distribute incoming calls to the appropriate Zoo personal. Providing callers with accurate information about the Zoos and Zoos operations is essential. Information may include but is not limited to: operating hours, scheduled events, directions and general inquiries. Administrative tasks include operating a two-way radio, taking messages for Zoo personnel, processing outgoing mail – receive and distribute incoming mail, receive incoming faxes and accept job applications from walk-in applicants. Accept and coordinate lost & found articles with the Security Department. Follow the proper communication protocol during dangerous animal escapes and lost child incidents. Duties & Responsibilities•Greet guests, vendors and service personnel in a pleasant and professional manner. Answer guests questions or direct them to the appropriate Zoo personnel or resource.•In a pleasant and professional manner, answer incoming calls, which may require giving specific and general information pertaining to the Zoos operations, exhibit information, programs, activities and events. Some calls may require providing callers as well as walk-ins with directions to the Franklin Park and Stone Zoos as well as MBTA information if applicable. Transferring calls to the appropriate internal and external department(s) is an essential function of this position.•Page Zoo personnel when appropriate to relay relevant messages via two-way radio system. Using proper radio protocol is a requirement of this position.•Ability to follow communication and equipment usage protocols during dangerous animal escapes and lost child incidents.•Communicate any weekend happenings or issues to your supervisor.•Distribute job applications with a current copy of the job posting to walk-in applicants and place completed job applications in the Department of Human Resources Mailbox.•Maintain and report malfunctions of office equipment to supervisor.•Receive and distribute incoming faxes.Minimum Job Requirements•High school diploma or G.E.D. equivalent•Two years prior receptionist, front desk experience•Proficient in Microsoft Office SuitePreferred Job Requirements•Business School certificate or degree•Two years prior receptionist, front desk and / or hospitality experience•Proficient in Microsoft Office SuiteLocation: Franklin Park Zoo – BostonPlease submit your application:- via email, as MS Word attachment, to firstname.lastname@example.org, yet please ensure to state the title of the position in the subject line.- Or fax your application to: 617-445-1671- By mail to Office of Human Resources, Zoo New England, One Franklin Park Rd, Boston, MA. 02121No Phone Calls Please. Zoo New England is an equal opportunity employer by choice.