Assistant Lead Custodian

Organization: The Chicago Zoological Society (AZA Member)
Location: Brookfield, IL, Country
Job or Internship: Job

Chicago Zoological Society’s Brookfield Zoo is known throughout the world as a leader in animal welfare and conservation but the institution is also Illinois’ most popular cultural attraction.* Our beautiful park like setting has an amazing 216 acres of meticulously landscaped grounds, the Discovery Center and Pavilions provide indoor and outdoor event facilities, delicious food options at three major restaurants, and over 20 different animal exhibits. The Assistant Lead Custodian is responsible for providing secondary supervision and coordination of daily custodial assignments and staff and performs routine and standard custodial duties and functions to maintain the park to department and society standards while providing an exceptional guest experience.

* Brookfield Zoo is the most popular cultural attraction in the state of Illinois that actively monitors its attendance.

The Assistant Lead Custodian is expected to perform a variety of duties which may include, but are not limited to the following: (Specific assignments will vary depending upon operating needs, the nature of the work performed, and/or specific areas(s) assigned.)

Supervises and performs major Custodial Department functions. Supervises and performs general park duties as necessary to meet operating needs and requirements. Duties include, but are not limited to: building vestibule clean-up, floor cleaning, stripping and sealing; wall and ceiling cleaning, public restroom cleaning, sanitation, and restocking; graffiti check and removal; minor restroom repairs and maintenance; stock room maintenance; carpet cleaning and spot removal; maintenance of equipment and tools; and other custodial duties as assigned.

Supervises and employs the safe and correct selection, use and disposal of Custodial chemicals and media, various hand tools such as brooms, mops, buckets, dusters, etc., or other tools as assigned, and the safe and correct use of small power equipment such as vacuum cleaners, scrubbers, pressure washers, electric cart, or other required power equipment and pick-up trucks, electric carts and other equipment as assigned.

Cooperates with and provides input to the Manager, Housekeeping in the evaluation of performance of Senior Custodians and other assigned staff. Documents commendations for exceptional performance and/or failure to meet performance standards or other problems in a timely fashion. Leads, recognizes and motivates Senior Custodians and other assigned Custodial staff. Models Society values and sets a professional example for staff. Train new hires in assigned duties as required.

Performs daily inspection of assigned areas, including responsibility for public safety. Advises Manager, Housekeeping of necessary repairs, unfinished tasks, or other noted problems or items needing attention as necessary to adequately maintain assigned area(s). Maintains complete and accurate work records, including overtime worked and refused, and other data as required. Responsible for monitoring adherence to safety practices and standard safety procedures, including the use of safety equipment. Reports deviations to Manager, Housekeeping.

Informs and assists guests as required. Maintains an awareness of park schedules and activities to provide information to guests as necessary. Demonstrates ability to interact effectively with guests, including formal and informal tours and information sessions as required.

Cooperates with Manager, Housekeeping in developing standard operating procedures and performance standards for programmatic areas, including assisting with their implementation, scheduling daily and special projects, and providing input and suggestions with respect to work scheduling and prioritization. Assists and participates constructively in all departmental activities, including irregular and emergency assignments.

Fosters and maintains a cooperative team environment within assigned work group and among department co-workers. Demonstrates ability to interact and work cooperatively with other departments. Demonstrates working knowledge of Animal Programs, its needs, and requirements for assigned function(s). Demonstrates understanding of the goals of Guest Services group. Provides excellent internal and external customer service to other departments and staff in order to fulfill departmental and Society goals and objectives.

Assists and/or temporarily relieves other Lead and Assistant Lead Custodians in functional and/or daily park preparation activities. Supervises the shared responsibility with other department Leads and Assistant Leads in maintaining equipment in proper operating condition as primary operators and assigners. Trains employees in the proper use of assigned equipment.

Interacts and facilitates communication with internal and external clients, including but not limited to staff, guests, vendors and contractors. Documents the work and performance of vendors and contractors as appropriate. Organizes required work, materials, and equipment for assigned projects as required. Provides support and service for special projects and zoo events as assigned.

Supervises and performs appropriate tasks in accordance with the established Incident Response plan. Leads and directs others to respond appropriately. Responds immediately to animal emergencies and assists with husbandry needs under the direction of Animal Program staff. Assures work, equipment, work areas, and self represent the Society in a safe, clean, professional and orderly manner at all times.

The requirements for this position include:

High School diploma or equivalent combination of training and/or experience required.

Four years relevant custodial experience including a track record of increasing levels of responsibility and independence required.

Proficiency in the operation and maintenance of all types of custodial equipment, including but not limited to: hand tools, power equipment such as strippers, scrubbers, pressure washers, vacuum cleaners, etc.

Ability to lead, motivate and direct teams.

Good organizational skills required.

Ability to work with minimal supervision.

Good communication skills required, including the ability to read, write, and perform basic math calculations.

Experience and/or ability to work and interact effectively with a diverse, multicultural audience.

Valid driver’s license required in good standing. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.

The desirable/preferred qualifications include:

Supervisory experience highly desired; experience directing or overseeing work programs highly desired.

Spanish fluency a plus, but not required.

This is a full-time position that may require the ability to work non-standard hours including weekends and holidays.

The Chicago Zoological Society is an Equal Opportunity Employer/Affirmative Action Employer - M/F/V/D.

If interested in being considered for this opportunity, please visit the CZS Career Center at to obtain more details about the position and to apply by submitting your profile to Requisition Number #1132.