Reservationist, Education

Organization: The Chicago Zoological Society (AZA Member)
Location: Brookfield, IL, Country
Job or Internship: Job

Join in creating the adventure and inspiring conservation leadership!

Since Brookfield Zoo opened its doors to the public in 1934, the Chicago Zoological Society has had a legacy of educating the public about environmental conservation. The Conservation, Education and Training (CET) staff at Brookfield Zoo is continuing the tradition by incorporating an innovative learning strategy to create a variety of programs for students, parents, teachers, and other community conservationists. Some of these programs include Zoo Camp which provides opportunities for participants to explore and learn about what it takes to care for our resident animals while enjoying games, songs, and even helping out the keepers by making enrichment treats for animals. Sleepover Safaris may take advantage of exhibits being open late, learn how to make behavioral enrichments for animals and wake up the next morning to breakfast and morning hike to see their behavioral enrichment activities given to resident animals.

As the Reservationist - Education in the Conservation, Education and Training (CET) group, you will be responsible for setting up the registration process and processing program registration for assigned fee based programs. Making use of your computer skills, you will set up the registration in Product Manager and Raiser’s Edge; update all data and information associated with the registration process; and review, verify and maintain an ongoing database of program purchases, refunds, revenue, statistics and post to designated worksheets. You will also serve as the initial point of contact for program inquiries and respond to questions, requests, and concerns in a manner that reflects the institutional values of customer service excellence. Utilizing your prior administrative experience, you will provide clerical support for the CET staff (filing, copying, mail distribution, maintaining copiers/printers, etc) and work with the Office Manager to coordinate on-site conferences and workshops, and public lectures. Associated with program registration, you will maintain proactive communication with written and verbal with a variety of CZS staff. You will also act as the point person for building maintenance and repairs, maintain/manage chemical inventory, and maintain Association of Zoos and Aquarium regulations for the department.

As Brookfield Zoo is open 365 days a year, this position requires the ability to work evenings, weekends, and holidays as needed.

The requirements for this position include:

High school diploma or equivalent required.

Three years administrative experience required, preferably in a service-oriented office environment. Previous experience in a non-profit organization helpful.

Computer proficiency including Microsoft Word, Excel, Outlook, and database applications required. Experience with Raiser’s Edge database preferred.

Excellent math and organizational skills. Some experience maintaining financial records preferred.

Ability to be flexible in a fast-paced environment.

An ability to interact tactfully and effectively with diverse individuals and personalities. Must communicate with sensitivity and have a strong customer service approach.

Must possess strong interpersonal skills with the demonstrated ability to address customer questions, concerns, and complaints in a helpful and friendly manner and ability to work as a member of a team as well as independently.

Eye for detail, completeness, and accuracy required with a demonstrated ability to work under pressure and meet deadlines essential. Ability to prioritize effectively and juggle multiple projects and assignments.

Ability to understand and carry out verbal and written instructions and to request clarification when needed.

Experience and/or ability to work and interact effectively with a diverse, multicultural audience. Multilingual ability, Spanish fluency a plus.

Valid driver’s license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.

The Chicago Zoological Society is an Equal Opportunity Employer/Affirmative Action Employer - M/F/V/D.

If interested in being considered for this opportunity, please visit the CZS Career Center at to obtain more details about the position and to apply by submitting your profile to Requisition Number 1100.