Membership Manager (Full Time with Benefits)

Organization: Zoo New England (AZA Member)
Location: Boston, MA, United States
Job or Internship: Job

Membership Manager (Full Time with Benefits)Essential Job Functions: The Membership Manager works closely with the Director of Admissions & Membership to foster and grow Zoo New England’s membership program. This person serves as the primary contact for the Membership Department and ensures that Zoo guests, members and co-workers receive excellent internal and external customer service. The Membership Manager also collaborates with the Membership Coordinator to ensure timely and accurate fulfillment of all membership program processing duties.Duties & Responsibilities: • Anticipating member needs and fulfilling requests• Detailed data entry and record keeping• Directing membership renewal program including design, composition and fulfillment renewal notices, reporting renewal rates• Implementing and reporting on membership acquisition campaigns with Director of Admissions & Membership• Writing and editing newsletter articles, letters, e-mails, flyers and other correspondence• Payment processing• Setting up / staffing sales stations • Training seasonal membership sales staff• Ordering membership program supplies• Following and enforcing company and departmental policies and proceduresMinimum Job Requirements: Experienced individual with a minimum of two years data entry experience in membership, or similar fundraising, marketing or administrative position. Enjoys working in a busy office environment, and appreciates the importance of quality customer service. Detail oriented and organized. Prior data entry and processing experience a must. Strong working knowledge of Blackbaud Raiser’s Edge fundraising software is preferable. Bachelor’s degree recommended. Available to assist with Membership promotion during special events and some weekend days. Preferred Job Requirements: Prior Database Administrator experience. Expert knowledge of Blackbaud Raiser’s Edge fundraising software. Familiarity with BlackBaud Patron Edge and Net Community programs and integration.Location: Franklin Park Zoo - BostonSalary: Please submit your salary requirements.Please submit your application and salary requirements:- via email, as MS Word attachment, to, yet please ensure to state the title of the position in the subject line.- Or fax your application to: 617-445-1671- By mail to Office of Human Resources, Zoo New England, One Franklin Park Rd, Boston, MA. 02121No Phone Calls Please. Zoo New England is an equal opportunity employer by choice.