Managing for Success: Organizational Development

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MSOD Tiger

Leadership demystified!

February 3-8, 2014
Oglebay Resort
Wheeling, WV


Please note, payment is now due at the time of registration. Please do not submit a registration form without payment, as it will not be processed.

To pay by check or purchase order:
Download the MSOD COURSE REGISTRATION FORM and return by mail with check or purchase order

To pay by credit card:
You can now register and pay online with a credit card! Just log in to our new website. Non-members can log in too after creating an account. After logging in, choose "Upcoming Events" from the menu on the left. Next, click on the title of the event for which you would like to register. Finally, choose "Event Registration" from the options at the top and complete the registration process. When registering online, there is no need to submit the registration form.

Course Description

Managing for Success: Organizational Development prepares new leaders to meet the specific challenges of a leadership role within a zoo or aquarium and the duality of meeting both mission and bottom line. The course addresses ethical, animal welfare and collection issues as well as the planning techniques and strategies required to lead these unique organizations successfully.

Tuition & Expenses

Early Bird Rates:
$850 for AZA Individual Members
$950 for Non-members
Regular Rates:
$950 for AZA Individual Members 
$1050 for Non-members  

Early bird registration deadline: 12 weeks prior to course start date
Final Registration deadline: 4 weeks prior to course start date

The AZA registration fee above covers only tuition for the course. Other expenses include hotel, travel, and meals. For more information about costs and logistics for courses hosted by Oglebay Resort in Wheeling, WV, visit our Wheeling Courses Travel Information page.

Scholarship funding is available through a competitive process.


Optional Fees:

$20 for Continuing Education Units (CEUs) - this option is available to anyone
$1,000 for graduate credit as a student in George Mason University's Zoo & Aquarium Leadership program

Target Audience

Supervisory level employees and those who aspire to that level, up to and including middle managers; any level manager new to the industry. Sequential completion of Managing for Success: Career Development and Managing for Success: Organizational Development is recommended but not required. Class size is limited to 80 participants (two sections of 40 each) in each year. 


Managing for Success: Career Development OR equivalent experience.  Priority will be given to individuals associated with AZA accredited institutions. If you are not employed by a zoo or aquarium, or if you have not taken the Career Development course,  please submit a letter describing your intended benefit from taking this course for consideration on a case-by-case basis. 

Course Registration

Checks sent for course payment will be cashed immediately upon receipt as per standard business practices.  Cashing your check does not indicate that you have been accepted into a course. You will receive an acceptance email or waitlist email once acceptance decisions are made. Please note that if your institution pays for your tuition, then your institution director will receive notification of your achievement upon successful completion of the course. 

Travel & Accommodations

Please refer to our Wheeling Courses Travel Information page for more details on travel and accommodations, including pricing. 

 Pittsburgh International Airport (PIT) is the closest airport. Airport Limousine Plus and First Class Limo provide a shuttle service between PIT and the hotel.

Course participants stay at Oglebay Resort & Conference Center in Wheeling, West Virginia and classes meet on-site.

Please refer to our Wheeling Courses Travel Information page for more details on travel and accommodations, including pricing. Please wait until you are admitted into the course before making your reservations. You will receive an email containing detailed information regarding your accommodations and transportation once you are admitted.

Course Topics & Instructors

  • Personal Goal Setting
  • Concepts of Management
  • Concepts of Leadership
  • Team Building and Facilitation
  • Vision, Mission, Goals and Objectives
  • Strategic Planning
  • Collection Management
  • Design, Interpretation and Graphics
  • Role of Conservation, Research and Science
  • Resource Protection
  • Crisis Management and Media Training
  • Media Training Workshop
  • Ethics
  • Legislation
  • AZA Cooperative Breeding and Management Conservation Programs
  • Conflict Management
  • Animal Welfare

Scott Barton, Executive Director
Fresno Chaffee Zoo

Chris Gentile, Director
Western North Carolina Nature Center

Tara Henson, Director of Marketing and Public Relations
Oklahoma City Zoo

Steve Marshall, Director
El Paso Zoo

Steve Olson, VP of Government Affairs
Association of Zoos and Aquariums

Patty Peters, Associate Zoo Director - Community Relations
Columbus Zoo and Aquarium

Robert Ramin, Executive Director
Washington Animal Rescue League

Steve Thompson, Ph.D., Sr. VP of Conservation Programs
Lincoln Park Zoo

Alan Varsik, Assistant Director
Oklahoma City Zoo

Tony Vecchio, Executive Director
Jacksonville Zoo

Kris Vehrs, Executive Director
Association of Zoos and Aquariums

For additional details please contact the AZA Professional Training department or call (301) 562-0777 ext 251.