Organization: Houston Zoo
Location: Houston, Texas, Country
Job or Internship: Job
The Houston Zoo is looking for a Building & Grounds Supervisor. This position supervises Grounds and Housekeeping team members, ensuring that the conditions of all facilities, grounds and restrooms are organized, clean and orderly. The Grounds and Housekeeping department’s duties include mowing, trash removal, recycling, special events setup, general cleaning and restroom cleanliness. Promote excellent environmental services, provide facilities upkeep, and ensure the highest degree of cleanliness. This position leads a team of housekeepers and groundskeepers and sets the expectations and planning for the department. He or she works along-side team members on a daily basis to ensure quality.
Supervises, coordinates, and monitors work schedules/assignments of grounds and housekeeping crews
Supervises crews engaged in the daily performance of grounds maintenance and janitorial maintenance
Compiles, prepares and submits required reports
Inspects quality of work performed by crews and contractors in area of responsibility and prepares reports concerning the work
Interviews and selects employees and conducts performance reviews
Trains workers in work procedures and requirements
Handles employee relations issues and communicates with management
Manages multiple projects at one time and must prioritize appropriately
Communicates with other departments on work plans
Ensures world class service is being delivered to Zoo guests
Establishes work standards and procedures and evaluates results
Investigates and responds to guest complaints
Orders supplies, parts, chemicals and other materials
Maintains various records and reports to monitor and track work activities
Responsible for completing all work orders in a timely fashion
Responsible for making sure all employees are in proper Zoo uniform with name tags on
Instill into the teams the importance of a great guest experience
Handle all staff complaints in a timely manner
Works closely with the Special Events staff to ensure all events are a success
Ensures all staff have received proper Spartan chemical training
Ensures appropriate use of equipment and PPE
Provides performance feedback to staff and development advice
Performs other duties as assigned.
Supervises one or more housekeeping, grounds maintenance or janitorial crews
Candidates for this position possess previous leadership experience or a similar operational background. Experience leading diverse groups of people is essential. Basic to advanced computer skills are required with an excellent history of strong verbal and written communication skills.
High School diploma or GED is required. College degree is preferred. Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. are required. Bilingual is a plus. Must have a valid Texas driver’s license and comply with Zoo policy on driving.
The position involves standing for long periods of time. It may also involve considerable physical exertion, such as extensive walking, bending, stooping and regular lifting of heavy objects 80 pounds on a highly frequent basis and/or assuming awkward positions for long periods of time.
This position requires employees to work outdoors a majority of the time in all types of weather. There are routine exposures to significant levels of heat, cold, moisture and air pollution. The position may involve periodic exposure to chemical substances.
Requires attention to detail and a concern for public comfort through providing a clean and pleasant environment for both Zoo guests and staff. Heavy public contact is required, involving considerable interpersonal skills, extensive interaction with guests, members, donors and the media. A high level of Guest service and interaction with the general public is necessary.
Applicants can visit www.houstonzoo.org/careers to download an application
E-mail resume and completed application to firstname.lastname@example.org
Houston Zoo is an Affirmative Action/Equal Opportunity Employer